KVKarina Villafuerte
@kvillafuerte23
Customer-focused hospitality and retail professional fluent in English and Spanish.
United StatesWhat I'm looking for
I have a robust background in operations management, having served as a Retail Operations Manager at Ulta Beauty and as a Carrier Operations Representative at Echo Global Logistics. Across nearly a decade, I’ve honed my skills in streamlining operations, optimizing workflows, and delivering exceptional customer service. I thrive in roles that are solution-oriented, remote, and focused on helping others while ensuring smooth, efficient operations.
Experience
Work history, roles, and key accomplishments
Front Desk Associate
Bodybar Pilates
Jul 2024 - Present (1 year 7 months)
Manage client check-ins, class bookings, and payments while selling memberships and retail products to drive retention and revenue; support instructors and maintain a welcoming studio environment.
ELManaged high-volume phone and email communications to resolve logistics issues, delivering professional customer service and maintaining strong client relationships through effective problem-solving.
UBMerchandise Service Coordinator
Ulta Beauty
Mar 2019 - Aug 2022 (3 years 5 months)
Managed merchandising and shipment processes to ensure timely execution, supported training and sales initiatives, and delivered exceptional customer service; recognized with a company award and record credit sign-ups.
Education
Degrees, certifications, and relevant coursework
HCHarold Washington College
Associate of Arts, General Studies
Associate of Arts in General Studies awarded in May 2025 from Harold Washington College.
Availability
Location
United StatesAuthorized to work in
Job categories
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