Open to opportunities

Jonathan Gomez

@jonathangomez

Message

Customer-focused airline operations professional focused on safety, service, and calm excellence.

United States

Message

What I'm looking for

I’m looking for a customer-facing role in fast-paced operations where safety and service quality matter. I want a team that values calm problem-solving, clear communication, and bilingual, passenger-first service.

I’m a customer-focused aviation professional with 15+ years of experience in airline operations with Delta Air Lines, specializing in ground customer service where passenger safety and smooth operations come first. I ensure aircraft safety and compliance through detailed pre-departure and arrival inspections, and I coordinate operational needs that directly impact passenger experience and safety.

I thrive in fast-paced, high-stress environments, maintaining calm under pressure while delivering exceptional service. I collaborate with flight crews and ground teams to support on-time departures, communicate clearly in time-sensitive situations, and use strong conflict resolution and de-escalation skills to create a safe, comfortable, and positive travel experience. I’m bilingual in English and Spanish, with cultural awareness and inclusivity that strengthens how I connect with passengers and teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Delta Air Lines

Jan 2006 - Present (20 years 6 months)

Ensured aircraft safety and compliance through pre-departure and arrival inspections. Coordinated with flight crews and ground teams, communicated in time-sensitive situations, and supported on-time departures while maintaining a strong focus on passenger experience and safety.

Aircraft Safety Passenger Safety Emergency Awareness Customer Service Cross Functional Communication Conflict Resolution De escalation Professional communication Time Management Multitasking Teamwork

Delivery Driver & Cook

Sodexo

Jan 2003 - Jan 2005 (2 years)

Provided customer service in a fast-paced setting while handling professional customer interactions. Maintained organization and cleanliness in a high-demand environment and performed delivery and cooking duties.

Customer Service Delivery Operations Fast Paced Environment Organization Time Management

Camp Counselor

Camp Taconic

Jan 2005 - Present (21 years 6 months)

Supervised campers and ensured safety while fostering a positive, inclusive environment. Managed group dynamics, resolved conflicts, and led activities requiring leadership, patience, and strong interpersonal skills.

Camp Supervision Group Dynamics Conflict Resolution Leadership Interpersonal Skills De escalation