Kunal Kadam
@kunalkadam
Application Support Engineer with 5.5 years supporting LOS/LMS in Banking/NBFC.
IndiaWhat I'm looking for
I am an Application Support Engineer with 5.5 years of experience managing critical applications and distributed systems in the Banking/NBFC domain. I specialize in Loan Origination Systems (LOS) and Loan Management Systems (LMS), ensuring high availability and performance.
I triage and resolve incidents using PL/SQL, PostgreSQL, Linux, log analysis and Core Java, and I coordinate with vendors and business units to drive timely fixes and enhancements. I follow ITIL practices and use tools such as Jira Service Management and ServiceNow to meet SLA targets.
I have hands-on experience with application monitoring (Dynatrace, AWS CloudWatch), deployments on Apache Tomcat, automation with cron and scripting, and DevOps tooling including AWS EC2, Jenkins and GIT. I have implemented change requests, configured workflows in FinnOne Neo, and integrated FinnOne with Salesforce CRM.
I recently led application support and business analysis as a Project Manager and continue to upskill through a full-stack web development bootcamp to stay current with modern technologies. I document SOPs and knowledge articles to reduce recurring incidents and improve team efficiency.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Harjai Computers Pvt. Ltd.
May 2024 - Oct 2024 (5 months)
Led application support and business analysis for critical Loan Origination and Management systems, triaging issues via PL/SQL, Linux and Java reviews to minimize downtime and document SOPs for recurring incidents.
Assistant Manager - Application Support
Godrej Capital
Mar 2023 - May 2024 (1 year 2 months)
Led application support for Pennapps Lending Factory, maintaining 99% SLA using ITIL and Jira, troubleshooting APIs and logs, and managing deployments on Tomcat while monitoring with Dynatrace and CloudWatch.
Consultant - Application Support
Epethilial Tech Services LLP
Jul 2022 - Jan 2023 (6 months)
Provided support and monitoring for FinnOne applications, triaging PL/SQL and Java issues, implementing requirements and coordinating vendor and business interactions for CR/BRD/UAT.
Senior Executive - Application Support
Aeon Credit Services India Pvt. Ltd.
Oct 2021 - Jul 2022 (9 months)
Managed production support for FinnOne Neo, triaging PL/SQL and Java issues, integrating FinnOne with Salesforce CRM and coordinating CR/BRD/UAT activities to improve system workflows.
Application Support Engineer
Pinnacle Technology
Aug 2021 - Oct 2021 (2 months)
Provided production support for FinnOne using ITIL and ServiceNow, triaging PL/SQL and Linux issues and monitoring application performance with Dynatrace to ensure uptime.
Executive - Application Support
Conneqt Business Solutions Ltd
Mar 2019 - Jul 2021 (2 years 4 months)
Supported FinnOne Neo, managed incidents and implemented new requirements using ITIL processes and tools like Mantis/BMC Helix, configuring workflows, rule engines and dynamic forms to streamline operations.
Education
Degrees, certifications, and relevant coursework
FEFr. Conceicao Rodrigues College of Engineering
Bachelor of Engineering, Production Engineering
Grade: 56.38%
Bachelor of Engineering in Production Engineering with a GPA of 56.38%.
P.M.M Inner Wheel School & Jr College
H.S.C., Higher Secondary Certificate
Grade: 50.83%
Completed Higher Secondary Certificate (H.S.C.) with a GPA of 50.83%.
S.I.C.E.S. High School
S.S.C., Secondary Education
Grade: 65.20%
Completed Secondary School Certificate (S.S.C.) with a GPA of 65.20%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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