Open to opportunities

kumar Deepak

@kumardeepak

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Customer support and technical support professional skilled in CRM, data entry, and network troubleshooting.

India

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What I'm looking for

I’m looking for a challenging, progressive role where I can deliver reliable customer support and technical issue resolution, maintain CRM/data with attention to detail, and keep learning continuously in a collaborative environment.

I deliver customer service across credit collections and high-volume support workflows, including managing client files, providing timely updates, and assisting with larger-corporate projects under tight deadlines. I’m especially effective at organizing day-to-day operational details—like maintaining and updating spreadsheets used by management.

I also bring strong technical support experience for home-based and UK clients, handling internet and connectivity questions, supporting Windows products, and working with Citrix. Alongside this, I maintain CRM data (Microsoft Dynamics), perform data mining and email support, and help with device/network setup, printer configuration, and software support (including Adobe and financial software)—with a structured approach to resolving problems.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Virtual Services Pvt Ltd

Sep 2021 - Nov 2022 (1 year 2 months)

Performed data mining and maintained CRM records in Microsoft Dynamics to support ongoing operations. Provided email support, maintained applications, coordinated meetings, and handled data entry.

Data Mining Microsoft Dynamics Email Support Meeting Coordination Application Support Data Entry

Senior Associate Client Support

Iqor India Services Pvt Ltd

Nov 2018 - Sep 2021 (2 years 10 months)

Provided customer service for Credit One Bank’s first-party collection program and supported credit client onboarding and follow-ups. Updated daily and weekly collections spreadsheets/files for management and contributed to rewriting company phone scripts.

Customer Service Credit Collections Credit One Bank Support Call Spreadsheet Reporting File Management Corporate Client Projects Phone Script Updates Weekly Collections Reporting

Dell Technical Support Specialist

Dell International Services India Pvt Ltd

Jun 2014 - Mar 2017 (2 years 9 months)

Provided technical support to home-based customers for Windows products, managing call statistics and resolving issues to closure. Configured printers/devices, supported Adobe and financial software, troubleshot wired/wireless networking, and handled data transfer and hardware support requests.

Software support Financial Software Support Network Troubleshooting Hardware Support

Internet Support Specialist

IBM Global Services

Delivered internet services technical support for UK clients by resolving internet queries and maintaining operational performance. Worked on Citrix software to support client environments.

client support Citrix