Open to opportunities

anusha hari

@anushahari

Customer-focused Technical Support Engineer delivering remote troubleshooting, ticket management, and SLA-first support.

India

Message

What I'm looking for

I’m looking for remote Customer Support, Chat Support, Email Support, Technical Support, or Virtual Assistant opportunities where I can troubleshoot connectivity issues, manage tickets, coordinate client needs, and maintain SLA-focused, well-documented support.

I’m a customer-focused Technical Support Engineer with over 6 years of combined experience in international customer service, technical troubleshooting, client support, and remote administrative assistance. I specialize in voice, email, and remote customer support, issue resolution, and delivering exceptional customer experiences through clear communication and strong ownership.

In my technical support work, I’ve diagnosed and resolved TCP/IP, DNS, modem configuration, and internet connectivity issues, logging and tracking incidents while meeting SLA targets. I also escalate complex infrastructure issues appropriately, and I’ve been recognized by being promoted to the Microsoft PSS process based on performance and product knowledge, while maintaining accuracy and high-quality documentation.

Experience

Work history, roles, and key accomplishments

Current

Freelance Client Support

Current

Freelance

Nov 2023 - Present (2 years 8 months)

Provided remote client support and administrative assistance, managing client communication via email and online platforms. Coordinated project requirements and created and maintained business documents to ensure timely completion of assigned tasks.

Remote Administrative Support Client Communication Email Support Project Coordination Documentation Client Management

Research Analyst

Merit Software Services

Jan 2015 - Nov 2015 (10 months)

Conducted primary research for Glenigan (UK) by contacting construction sites and project stakeholders to gather and verify project information. Maintained accurate records and entered validated data into the company database while coordinating with internal teams to meet publishing deadlines.

Primary Research Data Collection Data Verification Record keeping Documentation

Technical Support Engineer

Wipro BPO

Dec 2007 - Apr 2010 (2 years 4 months)

Provided first-line technical support to international ISP customers by diagnosing and resolving TCP/IP, DNS, modem configuration, and internet connectivity issues. Logged and tracked technical incidents, met SLA targets, and escalated complex issues to higher-level teams.