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kumar abhishek

@kumarabhishek1

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Strategic transformation leader with expertise in RPA and cost optimization.

India

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What I'm looking for

I am looking for a role that emphasizes strategic transformation and process optimization, ideally within a collaborative and innovative environment.

I am a strategic transformation professional with over 13 years of experience in shared services and business transformation. My expertise lies in robotic process automation (RPA) and cost optimization, where I have successfully led initiatives that resulted in significant operational efficiencies and cost reductions. For instance, I spearheaded a Business Excellence & Transformation program that achieved a 30% increase in operational efficiency and a 20% reduction in costs.

Throughout my career, I have managed large teams and complex projects, including overseeing a portfolio of 30 projects with a cumulative budget of $50 million at WIPRO. My leadership in implementing Lean Six Sigma methodologies has consistently improved process efficiencies, yielding savings of over $1.3 million. I am passionate about driving strategic transformation and process optimization, particularly in the healthcare sector, and I am eager to bring my skills to a Performance Improvement Manager position.

Experience

Work history, roles, and key accomplishments

Current

CSR Volunteer

Current

WNS

Jan 2023 - Present (2 years 6 months)

Focused on community development, education, and environmental sustainability through strategic partnerships and impactful projects. Aligned with the organization's corporate social responsibility goals.

Community Development Education Sustainability Strategic Partnerships Corporate Social Responsibility

General Manager - Digital Transformation COE

Accenture

Apr 2022 - Sep 2024 (2 years 5 months)

Successfully increased the adoption of BT tools across the organization, optimizing workforce productivity and releasing 11,000 FTE. Spearheaded initiatives that saved $2.7 million through process re-engineering and optimization efforts.

Digital Transformation Robotic Process Automation Cost Optimization Project Management

Sr. Manager - Business Transformation COE (PMO)

WIPRO

Dec 2021 - Mar 2022 (3 months)

Oversaw a portfolio of 30 projects with a cumulative budget of $50 million, providing recommendations for project selection. Increased financial process efficiency by 30% through leading 5 Lean Six Sigma projects.

Business Transformation Project Management Six Sigma Financial Accounting

AVP - Transformation, Quality and RPA

WNS

Oct 2019 - Sep 2021 (1 year 11 months)

Led Transactional Quality for BFS Backoffice operations, managing a team of 150 QAs and driving quality assurance. Managed RPA Program documentation, development monitoring, UAT testing, and client management using UI Path and Blue Prism.

Quality Assurance Process Improvement Six Sigma Lean

Consultant - Process Excellence (BPM)

WNS

Jun 2013 - Sep 2019 (6 years 3 months)

Enhanced GM% by improving efficiency and reducing costs through various LSS Improvement Projects. Achieved $2.7 million in savings through multiple international consulting assignments, focusing on Value Stream mapping and process re-engineering.

Value Streams Training Development

Asst Manager - Process Excellence

R Systems

Feb 2011 - Aug 2012 (1 year 6 months)

Successfully led and managed multiple Speech Analytics POCs leveraging Nexidia/NICE platform for various international businesses. Enhanced customer satisfaction through 25% sentiment analysis improvement and executed telecom process re-engineering.

Speech Analytics Agile Scrum ROI Analysis Team Coordination

Quality Lead

IBM

Oct 2007 - Nov 2010 (3 years 1 month)

Successfully formed and headed a team of auditors for the US region, evaluating and auditing transactions across three processing centers. Contributed as a management representative for ISO 9001:2008 Audits and managed end-to-end business transitions.

Auditing ISO 9001 Transitions Team Leadership

CCE - Operations

IBM

Aug 2005 - Sep 2007 (2 years 1 month)

Managed credit disputes from customers of a major USA Bank, consistently recognized as a top performer for 15 months. Identified as top talent for excellence in operations.

Customer Service Dispute Resolution Performance Management Banking Operations Problem Solving

Process Associate

Finedge India Pvt Ltd

Feb 2004 - Jul 2005 (1 year 5 months)

Maintained service levels by handling 250 inbound technical support calls monthly for Vodafone in India. Generated EOD reports and kept the database updated.

Technical Support Customer Service Data Entry Telecommunications

Education

Degrees, certifications, and relevant coursework

University of Lucknow

Bachelor's in Computer Science, Computer Science

Studied Computer Science at the University of Lucknow from April 1996 to July 1999. Gained foundational knowledge in computer science principles and applications.