kumareswaran Natarajan
@kumareswarannataraja
Experienced process excellence leader driving transformation, automation and measurable savings.
IndiaWhat I'm looking for
I am a process excellence and quality assurance leader with 20+ years driving transformation, automation and continuous improvement across F&A, manufacturing, healthcare, banking, insurance and supply chain domains. I combine Lean Six Sigma Black Belt expertise, ISO 9001:2015 lead-auditor experience and COPC knowledge to build robust quality frameworks and deliver measurable results.
At Cognizant I lead process excellence and GEN AI initiatives for multiple F&A accounts, delivering FTE savings, revenue improvement and successful POCs to implementations. I have designed transformation solutions for RFPs, led large-scale ERP consolidation efforts and developed digital assets such as PTP and OTC workflows and CFO dashboards.
I am a certified Power BI and UiPath StudioX practitioner and a seasoned trainer and auditor who has led ISO/COPC pre-certification efforts, trained thousands on quality and Lean tools, and mentored Six Sigma projects to drive operational excellence and sustained value creation.
Experience
Work history, roles, and key accomplishments
Leading process excellence, quality assurance and GEN AI-driven transformation for multiple F&A accounts, delivering automation and upstream/downstream improvements that generated FTE savings, increased revenue (0.5% uplift on two accounts) and completed 2 POCs plus 2 GEN AI implementations.
Deputy Manager - Process Excellence
HCL Technologies
Oct 2017 - Jun 2019 (1 year 8 months)
Headed quality assurance for HCL services Chennai, managed a 15-person team, implemented QMS/COPC governance and architected RPA solutions across healthcare, banking, telecom, insurance and supply chain domains to drive compliance and efficiency gains.
Associate Manager
HCL Technologies
Jan 2015 - Sep 2017 (2 years 8 months)
Led operations excellence and BPM consulting engagements, delivered process reengineering and Six Sigma projects (mentored 11 GB and 2 BB projects), and supported ISO/COPC certifications across Chennai and Noida centers.
Senior Associate Delivery
HCL Technologies
May 2011 - Jun 2015 (4 years 1 month)
Delivered delivery excellence for telecom, banking and insurance processes, conducted lean trainings, governance health checks and baseline studies to improve productivity and service quality across centers.
Technical Support Executive
HCL Technologies
Jun 2007 - Apr 2011 (3 years 10 months)
Provided technical support and transition services for voice projects including change management, DILO, RCA and training, supporting successful WebEx transitions and onboarding activities.
Customer Support Executive
Hinduja Global Solutions
Dec 2005 - Jan 2007 (1 year 1 month)
Handled front-desk and technical customer support (GPRS) functions, resolving client issues and managing service interactions to maintain operational continuity.
Business Associate
Balaji Agencies Ltd
Aug 2000 - Nov 2005 (5 years 3 months)
Managed bookkeeping, market research, sales and customer complaint resolution for brands including Pepsi, Reliance and Cello, supporting regional business operations and client servicing.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Calcutta
Executive Program, Strategic & General Management
2011 - 2011
Completed Executive Strategic & General Management program at IIM Calcutta in September 2011.
Government College of Arts & Science, Rajahmundry
Bachelor of Commerce, Commerce
1996 - 1999
Completed Bachelor of Commerce (B.Com) at Government College of Arts & Science, Rajahmundry in 1999.
Availability
Location
IndiaAuthorized to work in
Job categories
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