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ABHISHEK SINGH

@abhisheksingh26

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Strategic transformation leader specializing in RPA, process excellence, and measurable cost savings.

India

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What I'm looking for

I seek senior transformation roles where I can lead RPA and process-excellence programs, drive measurable cost savings, mentor teams, and scale predictable operations in collaborative, improvement-focused cultures.

I am a strategic transformation professional with over 15 years of experience in business re-engineering, operational excellence, and RPA-driven automation across BFSI and healthcare verticals. I have led large teams, driven multi-million dollar cost savings (examples include $2.7M and ~$1.3M initiatives), and standardized service quality to improve efficiency and financial outcomes.

My background blends Six Sigma (Master Black Belt), Lean, process mining (Celonis), and automation (UiPath, Blue Prism) to design and implement scalable transformation programs. I coach and lead large cross-functional teams, deliver measurable process improvements, and build frameworks for smooth transitions and sustained operational gains.

Experience

Work history, roles, and key accomplishments

General Manager - Digital Transformation COE

Accenture

Apr 2022 - Sep 2024 (2 years 5 months)

Led digital transformation and BT tools adoption across banking, driving release of 11,000 FTE and delivering ~$2.7M in process re-engineering savings while promoting process mining and Celonis usage.

Digital Transformation RPA Process Mining Celonis Change Management Stakeholder Management Workforce Optimization

Sr. Manager - Business Transformation COE (PMO)

Wipro

Dec 2021 - Mar 2022 (3 months)

Oversaw banking portfolio of 30 projects (~$50M) and implemented Lean Six Sigma improvements that increased process efficiency ~20% and financial process efficiency ~30%.

Six Sigma Project Management Banking Operations BPRコンサルティング Stakeholder Management

AVP - Transformation, Quality and RPA

WNS

Oct 2019 - Sep 2021 (1 year 11 months)

Led quality assurance, process excellence and RPA programs for banking operations managing ~250 staff and achieving workflow and customer satisfaction improvements through UIPath/Blue Prism automation.

RPA Quality Assurance Process Improvement Six Sigma Team Management Client Management Data Analysis

Consultant - Process Excellence (BFS)

Celonis

Jun 2013 - Sep 2019 (6 years 3 months)

Led process excellence for banking vertical, driving ideation that generated 200 improvement ideas and delivered >$1M in savings through Lean Six Sigma and value stream mapping.

Process Mining Six Sigma Value Streams Ideation Banking Operations

Asst Manager - Process Excellence (BFS)

R Systems

Feb 2011 - Aug 2012 (1 year 6 months)

Led speech analytics POCs using Nexidia/NICE, improved customer sentiment by 25% and integrated Agile/Scrum for analytics delivery across global teams.

Speech Analytics Nexidia NICE)Agile Scrum ROI Analysis

Quality Lead - BFS

IBM

Oct 2007 - Nov 2010 (3 years 1 month)

Led audit team for US region across three processing centers, standardized audit reporting and developed performance scorecards driving quality improvements.

Quality Assurance Auditing performance reporting

C C E - Operations - BFS

IBM

Aug 2005 - Sep 2007 (2 years 1 month)

Managed credit dispute operations for a major US bank, maintained high performance in a high-pressure environment and recognized as top performer for 15 months.

Operations Management Customer Service SLA Management Performance Improvement Reporting Process Adherence