Meenakshi Chauhan

Architected and delivered an AI-enabled Accounts Payable workflow, automating invoice extraction, validation, exception management, approval routing, and centralized tracking. Re-engineered the end-to-end AP process to improve visibility, accuracy, and control.

Advised executive stakeholders on strategic transformation opportunities, shaping AI-led initiatives that delivered 8% productivity improvement and $0.8M in annual savings. Directed enterprise deployment of an AI-driven behavioral performance solution across Philippines and Mexico voice operations.

Shaped and executed strategic transformation roadmaps across Europe, Asia, and South America, aligning business growth, operational resilience, and digital modernization. Led enterprise operating-model redesign integrating Salesforce, SAP, Jira, and Splunk, delivering $1.3M+ in measurable business value.

Directed transformation of the policy issuance value stream, improving customer experience and reducing 72-hour policy issuance turnaround time from 34% to 71%. Redesigned customer journeys using design-thinking principles, reducing repeat contact-centre calls by 30%.

Drove analytics-led marketing and sales strategy, delivering 2.5× software sales growth, 25% conversion uplift, and 32% reduction in customer acquisition cost. Translated customer, market, and commercial analytics into strategic recommendations.

Built and scaled the transactional quality function from the ground up, reducing mis-selling by 30% and customer complaints by 67% across a large-scale contact centre. Re-engineered contact-centre operations, reducing hold time by 45% and call transfers by 32%.

Conceptualized and launched the 'Ask An Expert' platform, enhancing learner engagement, service quality, and response turnaround for education clients.

Earned the TOGAF EA Foundation certification from The Open Group in 2026.

Earned the Change Management Practitioner certification from APMG in 2024.

Earned the Lean Six Sigma Black Belt certification from Exemplar Global in 2018.

Earned the Project Management Professional (PMP) certification from PMI in 2017.

Completed an MBA in Finance from Narsee Monjee Institute of Management Studies, Mumbai in 2012.

Completed a B.Sc. (Hons.) in Mathematics from the University of Delhi in 2007.