Komal Verma

Led end-to-end project execution from requirements to governance, driving accuracy and improved customer experience in BFS. Optimized performance metrics using advanced visualization and process reengineering tools, delivering $647K impact through 12% efficiency gain.

Implemented automation solutions to minimize manual workload, enhancing productivity by up to 30%. Orchestrated a Digital Hackathon Program, creating a pipeline of innovation and measurable improvements in service KPIs.

Enabled executive-level decision-making through strategic data insights. Designed systems for monitoring compliance with Regulation E, achieving an 6% improvement in process efficiency.

Redefined audit checklists to align with updated regulatory standards, boosting audit accuracy and team accountability. Reduced turnaround time on internal audits by 35% through process redesign and workflow automation.

Conducted quality audits for inbound and outbound operations personnel, including monitoring of calls and transactions. Developed weekly monitoring reports on quality issues, performance measures, and trends.

Conducted quality audits to ensure adherence to process and regulatory guidelines, reducing non-compliance incidents. Delivered just-in-time training interventions, helping new joiners ramp up productivity within two weeks of onboarding.

Focused on the business aspects of AI, including project ROI and Proof of Concept (POC) design, with a case study on Axis Bank. Covered advanced topics such as data modeling, visualization, regression, neural networks, and decision trees, alongside GenAI and prompt engineering.

Completed a Bachelor of Arts with Honors in Spanish. This program likely focused on developing advanced proficiency in the Spanish language, along with an understanding of Spanish culture, literature, and history.