Open to opportunities

Arun Arumugam

@arunarumugam

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Senior transformation leader driving AI-powered digital, process and operational excellence for scalable growth.

India

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What I'm looking for

I seek leadership roles driving enterprise digital and AI transformation, where I can deliver measurable ROI, scale processes, mentor teams, and align technology with business growth.

I am a senior transformation leader with 18+ years of global experience delivering AI-powered innovation, enterprise process excellence, and digital programs across manufacturing, financial services, automotive and consulting. I lead cross-functional teams to implement automation, ERP/CRM modernization, low-code solutions and Lean Six Sigma to achieve rapid ROI and sustainable outcomes.

At Ather Energy I led a 15+ member transformation office, rolled out Salesforce DMS/CRM to 250+ outlets, established governance and KPI dashboards, and delivered significant lead-time reductions, CSAT improvements and cost optimizations via low-code/AI platforms. Previously at TCS and KPMG I implemented RPA and Lean Six Sigma initiatives that reduced errors, saved FTE costs and improved SLA compliance for European capital markets and global centers.

I prioritize data-driven decision making, scalable digital revenue models and operational readiness, and I bring a track record of measurable impact—cost savings, productivity gains, improved compliance and award-winning manufacturing sustainability initiatives. I am motivated to lead enterprise-wide transformation that aligns technology, processes and people for measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Head Process & Digital Transformation

Current

Ather Energy Limited

Mar 2023 - Present (2 years 7 months)

Lead a 15+ member transformation office delivering AI and digital solutions across manufacturing, supply chain, sales and service; rolled out Salesforce-based LMS/DMS/CRM to 250+ outlets, improving productivity and data accuracy while driving cost optimization and new digital revenue models.

Digital Transformation Salesforce CRM Process Optimization Six Sigma Change Management

Head of Business Process Excellence

Ather Energy Limited

Apr 2021 - Jul 2023 (2 years 3 months)

Optimized EV two-wheeler business processes using Six Sigma DMADV and AI analytics, reducing vehicle delivery lead time by 24%, improving dealer audit compliance from 68% to 92%, and cutting escalation resolution time by 30%.

Process Improvement Six Sigma AI & Analytics Customer Experience Root Cause Analysis Operational Readiness

Senior Manager Business Excellence

Ather Energy Limited

Mar 2019 - Mar 2021 (2 years)

Digitized manufacturing workflows via SAP/ERP and designed Procure-to-Pay and Order-to-Cash processes, reducing procurement cycle by 18% and scaling sales & service operations from 5 to 50+ outlets.

SAP Process Design P2P Scalability Cross Functional Collaboration

Transformation Consultant

Tata Consultancy Services

Apr 2016 - Mar 2019 (2 years 11 months)

Delivered enterprise automation and digital transformation for capital markets clients across Europe, achieving 15% FTE savings, introducing RPA bots that cut manual errors by 40% and improved SLA compliance to 95%+.

RPA Automation)Process Improvement

Lean Six Sigma & Operations Lead

KPMG

Mar 2014 - Mar 2016 (2 years)

Led 25+ Lean Six Sigma projects within GDC operations, reducing rework costs by ₹3 Cr annually, improving SLA adherence from 82% to 96%, and increasing workforce utilization by 12%.

Six Sigma SLA Management Workforce Optimization Knowledge Management Continuous Improvement

Process Excellence & Quality Specialist

Essar Steel

Oct 2007 - Mar 2014 (6 years 5 months)

Implemented Six Sigma and quality systems (ISO/IMS) driving OEE improvements and a 7% OEE gain with 12% downtime reduction, contributing to national awards for sustainability and quality.

Six Sigma Quality Management Systems OEE Improvements MTTR Reduction CAPA Sustainability