KHKumail Haider
@kumailhaider
Dedicated customer service representative with strong problem-solving skills.
PakistanWhat I'm looking for
I am a passionate customer service representative with experience in various roles that have honed my skills in communication, problem-solving, and teamwork. My journey began at Hotel de Papáe, where I learned the importance of creating a welcoming environment for guests, ensuring their satisfaction through attentive service.
Currently, I work remotely as a CSR at Real Solutions, where I assist customers with order tracking and troubleshooting. My ability to adapt to different communication platforms and maintain detailed records of interactions has been crucial in providing excellent service. I thrive in fast-paced environments and am committed to resolving customer issues promptly while maintaining a positive attitude.
With a strong foundation in customer service excellence and a focus on collaboration, I am eager to contribute my skills to a dynamic team that values professionalism and adaptability.
Experience
Work history, roles, and key accomplishments
CSR (Remote)
Real Solutions pvt.lt
May 2024 - Present (1 year 2 months)
Assisted customers with order tracking, refunds, and troubleshooting, demonstrating empathy and patience in handling difficult clients. Adapted to different communication platforms and client systems remotely, maintaining detailed records of customer interactions using CRM tools.
Customer Service Representative
ETIHAD Carrefour Center
Nov 2023 - Dec 2024 (1 year 1 month)
Assisted customers with inquiries, provided accurate product information, and guided them on store promotions and loyalty programs. Resolved customer issues promptly, maintaining a positive shopping experience and collaborating with team members to maintain store cleanliness.
Waiter/Server
Hotel de Papáe (Intl)
Jun 2022 - Oct 2023 (1 year 4 months)
Maintained a pristine dining environment, carefully arranging table settings and proactively replenishing supplies to ensure seamless service. Managed time effectively during busy shifts by quickly cleaning and resetting tables, and coordinated with kitchen staff and supervisors for efficient restaurant operations.
Education
Degrees, certifications, and relevant coursework
KCKallarKaharScienceCollege(Buchal Campus)
Higher Secondary, Science
2019 - 2021
Completed a two-year higher secondary education program. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Website
kksc.edu.pkJob categories
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