Kuff y
@kuffy
Customer Support professional with 5+ years delivering compliant high-volume inbound support.
IndiaWhat I'm looking for
I bring over 5 years of experience in the BPO sector, specializing in client-centered support via inbound chat, calls, and email. I assess and triage complex inquiries while maintaining regulatory compliance and data security, with a strong focus on problem-solving and operational efficiency in high-volume environments.
In my roles, I manage day-to-day operations and documentation to ensure accurate client data capture and smooth order processing and resolution. I also handle complex escalations with good judgment, maintain a positive brand voice, and monitor digital channels to identify risks and mitigate potential issues.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Tosha Internationals
Accurately documented customer concerns and escalated detailed explanations to internal teams to improve the customer journey. Collaborated with teams to streamline communication channels and enhance the overall client experience.
Education
Degrees, certifications, and relevant coursework
BKD Public School
Commerce
Studied Commerce at BKD Public School in Sirmaur, Himachal Pradesh.
Ace Computer Academy
Diploma in Computer Applications, Computer Applications
Completed a Diploma in Computer Applications at Ace Computer Academy in Sirmaur, Himachal Pradesh.
Availability
Location
IndiaAuthorized to work in
Job categories
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