Open to opportunities

Anmol Gaur

@anmolgaur

Message

Customer support professional improving customer experiences through strong complaint resolution and call handling.

India

Message

What I'm looking for

I’m looking for a customer support role where I can drive service quality, resolve complaints effectively, and collaborate with teams to improve customer experience while consistently meeting productivity and performance targets.

I’m an MBA graduate with 2.5 years of experience in customer service and BPO operations. I focus on customer support, complaint resolution, and client communication to deliver consistent service quality.

In my roles at Teleperformance and Alorica, I handled customer queries through voice and non-voice support channels, maintained accurate documentation, and followed quality and compliance guidelines. I’m comfortable working in fast-paced environments while collaborating with teams to improve the customer experience.

I’m known for achieving productivity and performance metrics while supporting service excellence. I bring strong process compliance, time management, and adaptability to help teams meet targets and earn customer trust.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Alorica Private Limited

Assisted customers with service-related inquiries and issue resolution while maintaining accurate records and documentation. Followed quality and compliance guidelines and contributed to team goals and customer experience improvements.

Customer Service Customer Support Issue Resolution Documentation Process Compliance Client Communication MS Office Team Collaboration

Customer Support Executive

Teleperformance

Handled customer queries and complaints across voice and non-voice support channels while maintaining service quality standards. Achieved productivity and performance metrics and collaborated with teams in a fast-paced environment.

Customer Support Call Handling Complaint Resolution Client Communication Documentation Service Quality Management Process Compliance Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Swami Vivekanand Subharti University

Master of Business Administration (MBA), Business Administration

Completed a Master of Business Administration (MBA) at Swami Vivekanand Subharti University. MBA coursework focused on business administration fundamentals.