Open to opportunities

Ksenia Fil

@kseniafil

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Customer Success Manager specializing in B2B SaaS project implementation and partner onboarding.

Serbia

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What I'm looking for

I am seeking a remote Customer Success or Implementation role where I can lead end-to-end onboarding, drive product adoption, collaborate cross-functionally, and contribute to partner growth and upsell opportunities.

I am a Customer Success Manager with 5+ years' experience in B2B SaaS, focused on end-to-end project implementation and partner onboarding across LATAM, EMEA, and the Americas. I have managed portfolios of 100+ partners and maintained 20+ active concurrent accounts while driving platform adoption and growth.

I translate complex technical requirements into scalable adoption strategies, lead discovery and go-live processes, and collaborate cross-functionally with Product, QA, and Support to resolve issues and inform the product roadmap. I delivered onboarding, ran webinars with hardware manufacturers and partners, and built an internal partner database to streamline handoffs and visibility.

I am results-oriented, having contributed to a 30–40% growth in partner pipeline through qualification and relationship-building, and I identify upsell opportunities to support revenue expansion while preserving long-term partner relationships.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Gurtam

Feb 2023 - Jan 2026 (2 years 11 months)

Served as primary CSM for 100+ B2B partners across LATAM, EMEA and the Americas, leading end-to-end implementations and onboarding that drove platform adoption and contributed to a 30–40% growth in partner pipeline.

& Customer Success Project Implementation Partner Onboarding Stakeholder Management Webinars Salesforce CRM Systems

Senior Customer Support Specialist

Semrush

Mar 2020 - May 2022 (2 years 2 months)

Supported enterprise and SMB clients across APAC, led client webinars and onboarding initiatives, and channelled product feedback to drive platform improvements and reduced time-to-value.

Customer Support Onboarding Client Training Product Feedback CRM Jira Confluence Client Success

ESL Specialist & Sales Manager

First Future

Sep 2018 - Jan 2020 (1 year 4 months)

Developed training materials and multimedia for online ESL courses and promoted services across regions in China to boost brand visibility and enrollment.

ESL Curriculum Development Multimedia Content Sales Cross Cultural Communication