I've managed client relationships and project delivery across Kodix, HR Prime, RedLab, and fintech portfolios, coordinating development, design, support, legal, analytics, and recruiting teams. My work spans mobile apps for four major Chinese automotive manufacturers, digital gifting platforms, HR-tech products, SaaS, and enterprise client accounts.
I've improved registration flows and analytics tracking, launched NPS programs, led dealer webinars, won back churned clients, renewed 12 partnerships, and grew client LTV by up to 3.5x. I focus on turning stakeholder needs, user feedback, and performance data into clear scopes, practical improvements, and service that is both efficient and genuinely good.
