Christina Soliz
@christinasoliz
I am an experienced customer service professional skilled in sales, benefit verification, and training.
United StatesWhat I'm looking for
I am a customer service professional with experience across healthcare benefit verification, technical support, and office/project administration.
At Cencora I consistently exceeded performance and quality goals making outbound calls, scheduling exams, and verifying benefits; I documented outcomes in Fusion while following HIPAA protocols.
In operations roles with Frontier Door and Cabinet I advanced from part-time office assistant to receptionist, sales and purchasing for the multifamily division, and supported project managers, demonstrating initiative and strong organizational skills.
I hold certifications in Medical Transcription and Medical Office Specialist, and I bring empathy, active listening, sales technique, billing system proficiency, and a desire to grow into training roles to help teams improve service and retention.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Cencora
May 2024 - Nov 2024 (6 months)
Made outbound calls to Superior Health Plan members to schedule required exams, assisted with conference-call scheduling to providers, documented call outcomes, and repeatedly exceeded performance and quality goals.
Benefit Verification Specialist
Greenlight Connections
Nov 2023 - Feb 2024 (3 months)
Verified medication benefits and coverage with payers, communicated coverage details to patients in compliance with HIPAA, and recorded comprehensive payer and patient notes in Fusion.
Project Administrator
Frontier Door and Cabinet
Sep 2019 - Jun 2023 (3 years 9 months)
Progressed from part-time office assistant to receptionist and purchasing lead for the multifamily division, supporting project managers and driving purchasing and front-desk sales operations.
Technical Support
Conduent
Dec 2016 - Oct 2017 (10 months)
Provided technical support to iTunes customers for account, purchase, and billing issues, guided users through troubleshooting steps, verified identity via security tools, and documented call outcomes.
Customer Service / Billing Representative
GC Services
Managed inbound billing inquiries for Reliant Energy customers, navigated systems to resolve account issues, offered promotions, and accurately annotated accounts.
Cashier / Prep Cook / Waitress
MAC's Place
Handled customer orders and payments, delivered food, performed opening/closing duties, and assisted on the line during peak service to maintain timely operations.
Education
Degrees, certifications, and relevant coursework
ACAshworth College
Certificate in Medical Transcription, Medical Transcription
Grade: Graduated with Honors
Completed the Certified Medical Transcriptionist program with honors in 2015.
Career Centers of El Paso
Certificate in Medical Office Specialist, Medical Office Specialist
Completed the Medical Office Specialist program and graduated in 2002.
Hanks High School
High School Diploma, High School
High school diploma awarded in 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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