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Krystal Gainer

@krystalgainer

Technical Account Manager at McLeod Software, LLC, implementing transportation software and streamlining customer onboarding.

United States

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At McLeod Software, LLC, I lead enterprise SaaS implementations of transportation software from discovery through go-live. I standardized deployment and training processes to reduce customer onboarding time.

I also serve as a technical advisor to enterprise transportation customers, helping align software with operational needs and resolve complex integration and configuration issues. Earlier, at Kenworth of Alabama, I improved warranty processing efficiency by 40% and reduced warranty inquiry response time by 70%.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

McLeod Software, LLC

Jun 2014 - Present (12 years 3 months)

Serve as primary technical advisor for transportation clients, managing a portfolio of enterprise customers and ensuring successful implementations and long-term success. Troubleshoot complex issues and serve as escalation point for high-profile customers.

Technical Account Management Customer Success Troubleshooting Stakeholder Management Escalation Management Relationship Building

Current

Senior Implementation Specialist

Current

McLeod Software, LLC

Jun 2014 - Present (12 years 3 months)

Lead end-to-end SaaS implementation projects from discovery through go-live, coordinating cross-functional teams and configuring transportation software solutions. Deliver instructor-led training and manage secure data pipelines using SFTP and SSH.

SaaS Implementation Software Configuration Project Management Customer Training SFTP SSH Data Pipelines Technical Documentation Process Improvement

Senior Technical Support Analyst

DST Health Solutions

Jan 2011 - Jun 2014 (3 years 5 months)

Delivered technical consulting, implementation support, and operational improvements for enterprise healthcare clients. Coordinated software implementations and investigated complex technical issues.

Technical Support Implementation Healthcare Troubleshooting Cross Functional Collaboration

Technical Account Manager

DST Health Solutions

Jan 2011 - Jun 2014 (3 years 5 months)

Managed enterprise healthcare client relationships, ensuring contractual service level agreements were met. Served as primary liaison between customers and internal technical teams, conducting weekly executive status meetings.

Account Management Client Relations SLA Management Executive Reporting Communication Skills

Warranty Administrator

Kenworth of Alabama

Aug 2005 - Jan 2011 (5 years 5 months)

Managed warranty operations across five dealership locations, increasing processing efficiency by 40% and reducing inquiry response time by 70%. Presented monthly financial reports and managed OEM relationships.

Warranty Management Process Improvement Vendor Relations Reporting Financial Analysis