Open to opportunities

Anita Getz

@anitagetz

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Versatile Technical Support Director with a passion for customer satisfaction.

United States

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a Technical Support Director at EncaptureMD, I have mastered system implementations and fortified customer relationships, driving operational excellence and customer satisfaction. My analytical prowess combined with empathetic communication has consistently enhanced user experiences and streamlined processes.

In my role, I led new customers through the onboarding process, built solid relationships, and provided world-class customer service. I collaborated with development teams to resolve technical issues and maintained an updated support center. My experience spans various roles, including customer support specialist and consultant, where I honed my skills in problem-solving and customer retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

NBME (National Board of Medical Examiners)

Dec 2023 - Present (1 year 5 months)

Provided effective customer service by addressing a wide range of inquiries and resolving product issues. Documented customer interactions and recommended improvements to enhance service efficiency. Ensured follow-up for resolution and maintained internal resources for support.

Customer Service Problem Solving Documentation Communication Email Support A R Follow Up

Technical Customer Support Manager

EncaptureMD

Oct 2013 - Jan 2022 (8 years 3 months)

Led the implementation and onboarding process for new customers, providing exceptional customer service and technical support. Collaborated with development teams to resolve issues and maintained the support center. Managed Salesforce and account management, ensuring customer satisfaction through timely responses and follow-ups.

Customer Service Technical Support Salesforce Project Management SaaS Account Management Onboarding Problem Solving Communication

Customer Technical Support

The Hackett Group

Apr 2011 - Apr 2013 (2 years)

Provided Level 1 and Level 2 support for clients using the Hackett Connector and Performance Exchange. Assisted with upgrades and patch installations, while developing a knowledge base to enhance support efficiency.

Technical Support SAP Oracle Customer Service Knowledge Base Ticketing Communication Event Planning

Consultant (Procurement Department)

Amtrak

Aug 2010 - Apr 2011 (8 months)

Supported the AAMPs system by leading help desk and security functions. Identified systemic problems and provided solutions while assisting with SAP conversion and maintaining audit documentation.