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Krystal Cassell

@krystalcassell

Experienced Payment Operations Specialist | ACH & Digital Payment Systems

United States
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What I'm looking for

I’m looking for a role where I can apply 9+ years in payment operations, ACH processing, online bill pay, core banking, and digital payments to deliver exceptional client support, improve processes, solve complex payment challenges, and drive operational efficiency and accuracy, and drive operational efficiency and accuracy for financial institutions and merchants.

I am a Senior Payment Operations Specialist with over nine years of experience in payment operations, ACH processing, digital payment systems, and financial institution support.

I excel at converting check payments to electronic formats, managing returns and rejected payments, performing payee updates and account corrections, and ensuring NACHA compliance while resolving complex transaction discrepancies.

At Jack Henry & Associates I supported merchants and financial institutions, executed ACH and Gateway transactions (including Mastercard RPPS), guided onboarding efforts, and improved processing efficiency through data validation and Excel audits.

I am a results-driven problem solver passionate about process improvement, SOP development, and delivering empathetic client support in fast-paced, high-compliance financial environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Eastern Kentucky University logoEU

Eastern Kentucky University

Bachelor of Science, Criminal Justice

Completed a Bachelor of Science in Criminal Justice at Eastern Kentucky University, graduating in May 2023.

McKendree University logoMU

McKendree University

Associate of Science, Business Administration

Completed an Associate of Science in Business Administration at McKendree University, graduating in May 2011.

HE

Hardin County Adult Education

GED, General Educational Development

Completed the General Educational Development (GED) at Hardin County Adult Education in May 2005.

Tech stack

Software and tools used professionally

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Krystal Cassell - Senior Payment Operations Specialist - Jack Henry & Associates | Himalayas