I am a Senior Payment Operations Specialist with over nine years of experience in payment operations, ACH processing, digital payment systems, and financial institution support.
I excel at converting check payments to electronic formats, managing returns and rejected payments, performing payee updates and account corrections, and ensuring NACHA compliance while resolving complex transaction discrepancies.
At Jack Henry & Associates I supported merchants and financial institutions, executed ACH and Gateway transactions (including Mastercard RPPS), guided onboarding efforts, and improved processing efficiency through data validation and Excel audits.
I am a results-driven problem solver passionate about process improvement, SOP development, and delivering empathetic client support in fast-paced, high-compliance financial environments.