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@krystalcassell
Experienced Payment Operations Specialist | ACH & Digital Payment Systems
United StatesI’m looking for a role where I can apply 9+ years in payment operations, ACH processing, online bill pay, core banking, and digital payments to deliver exceptional client support, improve processes, solve complex payment challenges, and drive operational efficiency and accuracy, and drive operational efficiency and accuracy for financial institutions and merchants.
I am a Senior Payment Operations Specialist with over nine years of experience in payment operations, ACH processing, digital payment systems, and financial institution support.
I excel at converting check payments to electronic formats, managing returns and rejected payments, performing payee updates and account corrections, and ensuring NACHA compliance while resolving complex transaction discrepancies.
At Jack Henry & Associates I supported merchants and financial institutions, executed ACH and Gateway transactions (including Mastercard RPPS), guided onboarding efforts, and improved processing efficiency through data validation and Excel audits.
I am a results-driven problem solver passionate about process improvement, SOP development, and delivering empathetic client support in fast-paced, high-compliance financial environments.
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Work history, roles, and key accomplishments
JAJack Henry & Associates
Jun 2016 - Jul 2025 (9 years 1 month)
Managed ACH, gateway and virtual card transactions, improving processing efficiency through C2E conversions and accuracy audits while ensuring NACHA compliance and resolving complex payment discrepancies for clients.
Degrees, certifications, and relevant coursework
EUBachelor of Science, Criminal Justice
Completed a Bachelor of Science in Criminal Justice at Eastern Kentucky University, graduating in May 2023.
MUAssociate of Science, Business Administration
Completed an Associate of Science in Business Administration at McKendree University, graduating in May 2011.
GED, General Educational Development
Completed the General Educational Development (GED) at Hardin County Adult Education in May 2005.
Software and tools used professionally
United StatesYou can contact Krystal and 90k+ other talented remote workers on Himalayas.
Message Krystal
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