I’m looking for a role where I can apply 9+ years in payment operations, ACH processing, online bill pay, core banking, and digital payments to deliver exceptional client support, improve processes, solve complex payment challenges, and drive operational efficiency and accuracy, and drive operational efficiency and accuracy for financial institutions and merchants.
KC
Looking for a job
Krystal Cassell
@krystalcassell
Experienced Payment Operations Specialist | ACH & Digital Payment Systems
United StatesWhat I'm looking for
I am a Senior Payment Operations Specialist with over nine years of experience in payment operations, ACH processing, digital payment systems, and financial institution support.
I excel at converting check payments to electronic formats, managing returns and rejected payments, performing payee updates and account corrections, and ensuring NACHA compliance while resolving complex transaction discrepancies.
At Jack Henry & Associates I supported merchants and financial institutions, executed ACH and Gateway transactions (including Mastercard RPPS), guided onboarding efforts, and improved processing efficiency through data validation and Excel audits.
I am a results-driven problem solver passionate about process improvement, SOP development, and delivering empathetic client support in fast-paced, high-compliance financial environments.
Experience
Work history, roles, and key accomplishments
JASenior Payment Operations Specialist
Jack Henry & Associates
Jun 2016 - Jul 2025 (9 years 1 month)
Managed ACH, gateway and virtual card transactions, improving processing efficiency through C2E conversions and accuracy audits while ensuring NACHA compliance and resolving complex payment discrepancies for clients.
Education
Degrees, certifications, and relevant coursework
EUEastern Kentucky University
Bachelor of Science, Criminal Justice
Completed a Bachelor of Science in Criminal Justice at Eastern Kentucky University, graduating in May 2023.
MUMcKendree University
Associate of Science, Business Administration
Completed an Associate of Science in Business Administration at McKendree University, graduating in May 2011.
HE
Hardin County Adult Education
GED, General Educational Development
Completed the General Educational Development (GED) at Hardin County Adult Education in May 2005.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
40k+ USD
Social media
Job categories
Skills
Digital PaymentsMastercard RPPSPayment GatewaysCheck To Electronic Conversion (C2E)Payee ManagementAccount Number CorrectionsNACHA CompliancePayment Research & Discrepancy Resolutionclient supportVendor ManagementElectronic File ProcessingData ValidationAccuracy AuditsAgile MethodologySOP DevelopmentKnowledge BaseSQL QueriesPayment ProcessingData ConversionData IntegrityOnline Banking SupportOnline Banking SystemsOnline Banking PlatformsElectronic Bill Presentment And Payment (EBPP)
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