Open to opportunities

Magan Wilkins

@maganwilkins

I lead deposit operations, treasury support, and risk controls across ACH, wires, RDC, and digital banking.

At United Texas Bank, I lead day-to-day Deposit Operations across ACH, wires, checks, RDC, Positive Pay, mobile deposit, online banking, account analysis, and treasury management support. I progressed from Deposit Operations Operator to Team Lead and now Deposit Operations Manager, AVP.

I develop staff, strengthen procedures and exception controls, and partner with Treasury Management, IT, Compliance, Finance, Jack Henry, and vendors on system issues, implementations, conversions, and operational improvements. My background also includes fraud analysis, OFAC/BSA support, customer financial services, and branch operations.

Experience

Work history, roles, and key accomplishments

Current

Deposit Operations Manager, AVP

Current

United Texas Bank

Lead day-to-day Deposit Operations and provide oversight across ACH, wires, checks, RDC, Positive Pay, mobile deposit, online banking, account analysis, and treasury management operational support. Manage and develop staff, maintain operational controls, and support regulatory compliance and fraud mitigation.

ACH NACHA Wires RDC Positive Pay Remote Deposit Capture Online Banking Account Analysis OFAC BSA Fraud Management Exception Handling Jack Henry Systems SilverLake FedLine Procedure Development Corporate Trainer Vendor Management Conversion Support

Fraud Analyst

Bank of America

Jan 2022 - Aug 2022 (7 months)

Monitored accounts and financial transactions for potentially fraudulent activity; investigated and negotiated payments and prepared suspicious activity reporting in accordance with FinCEN requirements. Reviewed prospective accounts for potential OFAC concerns and supported BSA-related compliance decisions.

Fraud Monitoring Investigation Negotiation Suspicious Activity Reports FinCEN OFAC BSA Compliance

Financial Service Representative

Arkansas Federal Credit Union

Jul 2021 - Jan 2022 (6 months)

Consulted with clients on financial needs and appropriate products and services; opened and closed accounts and resolved account, balance, and payment concerns.

Customer Service Account Opening Account Closures problem resolution

Lead Bank Teller

Relyance Bank

Nov 2020 - Jul 2021 (8 months)

Supervised teller operations, investigated teller losses, trained and cross-trained staff, and supported compliance with applicable transaction policies and regulations.

Teller Operations Supervision Loss Investigation Corporate Trainer Compliance

Financial Counselor

Baptist Health

Apr 2014 - Jun 2017 (3 years 2 months)

Completed financial applications, provided estimates, collected estimated patient liabilities, obtained insurance benefit information, and verified employment and eligibility information.

Financial Counseling Insurance Verification Patient Financial Responsibility Eligibility Verification

Financial Relationship Consultant

Texas Capital Bank

Aug 2022 - Present (4 years 1 month)

Advised customers and prospective clients on banking and financial services, including budgeting, savings, retirement planning, investments, and trust and estate planning.

Customer Advisory Budgeting Savings Retirement Planning Investment Trust And Estate Planning

Deposit Operations Team Lead

United Texas Bank

Served as the primary operational resource for daily deposit-processing workflows, complex exceptions, escalations, and staff questions. Coordinated work distribution and quality review while training team members on ACH, wires, check processing, RDC, Positive Pay, and related bank procedures.

ACH Wires Check Processing RDC Positive Pay Corporate Trainer Quality Review Procedure Updates System Testing Reconciliations

Deposit Operations Operator

United Texas Bank

Processed and researched daily deposit operations activity, including ACH, wires, checks, returns, exceptions, account restrictions, and customer account maintenance. Supported treasury management services and digital banking operations while maintaining accurate documentation and escalating higher-risk activity.