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Jasmine Russell

@jasminerussell

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I keep high-volume payment operations compliant, resolve exceptions, and uncover fraud patterns others miss.

United States

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What I'm looking for

I'm looking for a role where I can strengthen payment operations, compliance execution, fraud detection, workflow automation, and cross-functional problem-solving in a high-volume financial services or fintech environment.

At U.S. Bank, I owned ACH, digital payment, card, and settlement operations for the Jacksonville back-office hub, managing $1M–$3M in daily transactions while sustaining 100% SLA compliance.

I trace transactions end to end, investigate fraud and disputes, resolve complex exceptions, and escalate findings that trigger AML/BSA compliance action. I also co-engineered a workflow and documentation system with IT and Legal, authored SOPs, redesigned legacy workflows, and introduced automation tools that reduced manual processing across high-volume queues.

As an ACH operations and proprietary reporting SME, I support escalations, system implementations, platform enhancements, and cross-functional production issue resolution. I train incoming hires on their first operational workflows and help teams work accurately, compliantly, and quickly.

Experience

Work history, roles, and key accomplishments

Senior Operations Analyst

U.S. Bank

Jul 2016 - Dec 2024 (8 years 5 months)

Owned ACH, digital payment, card, and settlement operations, sustaining 100% SLA compliance across 48-72 hour processing windows under Nacha/AML/BSA/KYC adherence. Uncovered fraud patterns, co-engineered workflow systems with IT and Legal, authored SOPs, and trained all incoming hires.