Narisa Phojaem

I’m a detail-oriented support and AML-focused professional with 7+ years of experience in banking operations, payment processing, ACH and wire transfers, billing, and remittance processing in high-volume environments. I’m known for strong communication, problem-solving, attention to detail, SLA compliance, and a positive, collaborative attitude.

At BMO Bank, N.A. (2021–2024), I supported consumer and small business banking customers with payment inquiries and account issues while processing 300–500+ ACH transactions daily ($2M–$5M volume). I reviewed domestic and international wire transfers ($10K–$1M+), performing KYC/CIP verification and sanctions screening (OFAC, UN, EU, UK) and investigating 200–300 alerts daily with 99% accuracy and 98–100% SLA compliance.

I also bring strong operations discipline and audit readiness: I assisted audit readiness with zero major findings, and I improved processes and reduced errors through collaboration and problem-solving. I’m tech-savvy as well, with proficiency in Microsoft Office and multi-system navigation, including tools like Fiserv, IDS, and PeopleSoft.

Earlier in my career, I managed payment posting, billing, ACH, wires, and remittances and worked with ERA files and payor portals for accurate posting. I conducted account reconciliation and exception research, maintained SLA standards in high-volume operations, and adapted quickly to evolving processes and systems—while consistently earning recognition for teamwork and performance excellence.