Ashutosh Jha
@ashutoshjha1
I am a customer-focused professional driving client satisfaction and retention.
IndiaWhat I'm looking for
I am a customer-focused professional with three years of experience at Amazon, acting as a trusted advisor to clients, resolving issues, and driving proactive solutions to prevent escalations. I collaborate with billing, collections, and tech teams to streamline onboarding and improve retention.
With a B.Pharm. background, I combine analytical problem-solving and strong communication to monitor customer interactions and deliver insights to senior management. I seek roles where I can enhance customer success, improve processes, and contribute strategic recommendations.
Experience
Work history, roles, and key accomplishments
ACActed as a trusted advisor to clients, improving satisfaction and preventing escalations through proactive issue resolution and onboarding improvements, and partnered with billing, collections, and tech support to streamline processes and inform senior management recommendations.
Education
Degrees, certifications, and relevant coursework
UUUttaranchal University
Bachelor of Pharmacy, Pharmacy
2018 - 2022
Completed a Bachelor of Pharmacy (B.Pharm.) at Uttaranchal University, Dehradun from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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