ASAbhinav Srivastava
@abhinav021
Customer Success pro focused on satisfaction, retention, loyalty, and expertise in strategy.
IndiaWhat I'm looking for
Results-driven Customer Success professional with a strong passion for enhancing customer satisfaction and retention. Proficient in identifying client needs, offering strategic guidance, and delivering outstanding service. Demonstrated ability to build and maintain robust client relationships, leading to increased customer loyalty and revenue growth. Excellent communicator and problem solver with a customer-focused approach.
Experience
Work history, roles, and key accomplishments
Sr. Customer Success Manager
Talkwalker/Hootsuite
Jan 2022 - Present (3 years 4 months)
Oversee a distinguished portfolio of clients in the APAC region, achieving an ARR of USD 1.8 million. Engage with C-suite executives to align strategies and drive client success through comprehensive needs assessments and customized solutions.
Business Group Head - Social Media and Digital Insights
Wavemaker
Jul 2015 - Jan 2022 (6 years 6 months)
Led the Data Command Center at L'Oréal India, overseeing data-driven decision-making and online reputation management. Directed brand analysis and crisis management efforts to inform marketing strategies.
Partner - Online Reputation Management
Rediffusion Y&R
Apr 2013 - Jul 2015 (2 years 3 months)
Spearheaded the Online Reputation Management division for Tata Group, managing digital reputation and crisis response. Analyzed social media metrics to derive actionable insights.
Manager - Online Reputation Management
Social Wavelength
Apr 2012 - Apr 2013 (1 year)
Managed the online reputation of clients in Telecom, Hospitality, and FMCG sectors. Developed ORM solutions and led a team to enhance service efficiency.
Lead Advisor - Customer Care
3 Global Services
Jan 2006 - Apr 2012 (6 years 3 months)
Provided inbound support to UK consumers for Three Mobile services, ensuring quality standards and training team members for effective call handling.
Subject Matter Expert - Customer Care
Mphasis
May 2003 - Jan 2006 (2 years 8 months)
Provided front-line customer support for student loans, ensuring quality standards and training team members in effective call handling.
Education
Degrees, certifications, and relevant coursework
Ness Wadia College Of Commerce
Bachelor of Commerce, Marketing & Advertising
2000 - 2003
Earned a B.Com. in Marketing & Advertising, gaining knowledge in marketing principles, consumer behavior, and advertising strategies.
Patna Central School
10th Grade, General Education
1996 - 1998
Completed 10th grade, acquiring essential academic skills and knowledge.
Image Institute Of Digital Technology
Diploma, Graphics & Animation Designing
2002 -
Completed a Diploma in Graphics & Animation Designing, focusing on visual communication and design principles.
Patna Central School
12th Grade, General Education
1998 - 2000
Completed 12th grade, focusing on foundational education and skills necessary for higher studies.
Shaw Academy
Diploma, Blogging & Content Marketing
2019 -
Completed a Diploma in Blogging & Content Marketing, focusing on effective content strategies and digital marketing techniques.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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