Open to opportunities

Krizel User

@krizelaimari

Message

I've led call center operations, reporting, scheduling, and compliance for teams of over 100 agents.

Philippines

Message

What I'm looking for

I'm looking to transition into an Office Administrator, Operations Associate, Executive Assistant, or similar role where I can use my leadership, organization, and communication skills to support company goals.

I've managed daily call center operations at IntouchCX, overseeing shift schedules, attendance monitoring, leave approvals, and office concerns.

I prepared and presented daily, weekly, and monthly performance reports for senior management and clients, using accurate trackers and documentation to support audits and compliance.

I coordinated with HR, QA, IT, and other departments on onboarding, training, and process updates. I also served as a point of contact for client escalations and internal concerns.

I'm looking to bring my leadership, organization, reporting, and communication skills into an Office Administrator, Operations Associate, or Executive Assistant role.

Experience

Work history, roles, and key accomplishments

Call Center Manager

IntouchCX

Jan 2020 - Dec 2025 (5 years 11 months)

Managed daily operations including shift scheduling, attendance monitoring, and leave approvals. Prepared and presented performance reports to senior management and clients, and coordinated with HR, QA, and IT for onboarding and process updates.