Christine Arnold
@christinearnold
I coordinate calendars, reports, client communication, bookings, and payments across outsourced support and hospitality teams.
PhilippinesWhat I'm looking for
At ECE Contact Centers Outsourcing, I led 15 to 20 customer support representatives for a fintech rent-payment platform, managed coaching and client calendars, and prepared weekly and monthly SLA, quality, and productivity reports. I also trained new team members and helped improve workflows through recurring client meetings.
I've handled 150 daily client email interactions, verified property and rent-portal data, and maintained client satisfaction above 85%. Earlier at The Baly Oriental Hotel, I managed Agoda reservations, guest and event scheduling, and accurate room and event payment processing.
Experience
Work history, roles, and key accomplishments
Team Lead
ECE Contact Centers Outsourcing
Jul 2024 - Jun 2026 (1 year 11 months)
Prepared weekly and monthly team performance reports, managed a full daily calendar of coaching sessions and meetings, and led a team of 15 to 20 customer support representatives while consistently surpassing SLAs.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Science, Hospitality Management
Bachelor of Science in Hospitality Management from Negros Oriental State University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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