Jim & Jon

I am an operations professional with seven years of experience supporting customer-facing and transactional environments. I excel at managing records, handling customer inquiries, and maintaining accuracy with sensitive information.

I am highly organized, proactive, and deadline-driven, with hands-on experience supporting clients remotely through administrative tasks, email management, scheduling, and data entry to improve efficiency and productivity.

In my current role as an Associate at Palawan Group of Companies, I manage daily customer inquiries and account records, process payments, maintain accurate transaction data, and handle confidential information with discretion.

I am proficient with Google Workspace and Microsoft Excel, familiar with basic accounting functions including invoicing and reconciliation, and committed to adhering to operational processes and compliance standards.