Open to opportunities

Kris User

@krisuser

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Dedicated professional with experience in customer service and technical support.

Philippines

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What I'm looking for

I seek a role that allows me to apply my skills and grow with an innovative team.

I am a dedicated professional with a diverse background in customer service, technical support, and psychology. My experience includes providing specialized technical support at Concentrix, where I effectively addressed complex issues and offered tailored solutions to clients. I thrive in fast-paced environments, utilizing my problem-solving skills to ensure customer satisfaction and efficient service delivery.

In addition to my technical expertise, I have a solid foundation in psychology, having completed my degree at Southwestern University - PHINMA. My internship at YAP Wellness Center allowed me to assist in clinical activities, gaining valuable insights into therapeutic interventions. I am passionate about applying my skills in a role that fosters growth and innovation, where I can make a meaningful impact on both the team and the clients we serve.

Experience

Work history, roles, and key accomplishments

Customer Advisor I

Concentrix

Sep 2023 - Jan 2025 (1 year 4 months)

Provided specialized technical support to clients in the Retail and Technical Department, addressing complex issues and offering tailored solutions. Utilized in-depth technical knowledge to troubleshoot and resolve problems efficiently.

Technical Support Problem Solving Customer Service Troubleshooting Communication

Customer Service Representative

ePerformax Contact Centers & BPO

Jul 2022 - Apr 2023 (9 months)

Acted as the main point of contact for T-Mobile customers, providing prompt and courteous assistance through various communication channels. Addressed inquiries, resolved issues, and maintained detailed records to ensure high customer satisfaction.

Customer Service Communication Problem Solving Multitasking

Psychology Intern

YAP Wellness Center

Feb 2022 - Apr 2022 (2 months)

Assisted in clinical activities under the supervision of licensed psychologists, including conducting intake assessments and administering psychological tests. Supported the creation of treatment plans and observed therapy sessions.

Psychological Testing Treatment Planning Communication Empathy

Transcriptionist

Appen Limited

Oct 2021 - Jan 2022 (3 months)

Transcribed audio files into written documents with high accuracy and efficiency, adhering to detailed guidelines. Demonstrated excellent listening and typing skills to ensure precise and reliable transcripts.

Transcription Time Management

Education

Degrees, certifications, and relevant coursework

Southwestern University - PHINMA

Bachelor of Science, Psychology

2019 - 2022

Completed a Bachelor of Science in Psychology, gaining knowledge in psychological theories and practices, and developing skills in assessment and intervention.

Southwestern University - PHINMA

Bachelor of Science, Physical Therapy

2015 - 2016

Completed a Bachelor of Science in Physical Therapy, focusing on therapeutic interventions and patient care, while gaining practical experience in clinical settings.