marina conn
@marinaconn
Technical Account Manager at Playtech resolving client issues and coordinating technical escalations.
CyprusWhat I'm looking for
At Playtech, I manage client relationships by providing technical support, troubleshooting complex issues, and ensuring timely resolution. I also coordinate with internal technical teams to investigate incidents and escalations.
Previously, as a Customer Technical Support Officer at Playtech, I supported day-to-day administration and first-line user support for Jira, Jira Service Management, and Confluence. I monitored tickets for timely acknowledgment, prioritization, and resolution within SLA targets.
At Bionic Electronics H.T Ltd, I provided customer technical support and troubleshooting across Windows, Linux, and macOS systems, and assisted with planning and tracking technical projects. My Computer Engineering studies at Frederic University covered programming, embedded systems, and networking fundamentals.
Experience
Work history, roles, and key accomplishments
Manage client relationships by providing technical support, troubleshooting complex issues, and ensuring timely resolution to maintain customer satisfaction. Collaborate with internal technical teams to investigate and resolve incidents, coordinate escalations, and improve service delivery and client experience.
Supported day-to-day management and first-line user support for Jira, Jira Service Management (JSM), and Confluence, troubleshooting common technical issues to maintain system reliability. Monitored incoming support tickets to ensure timely acknowledgment, prioritization, and effective resolution within SLA targets.
IT Technician / Coordinator
Bionic Electronics H.T Ltd
Jun 2020 - Nov 2024 (4 years 5 months)
Provided cross-platform systems expertise with Windows, Linux, macOS, and basic exposure to real-time operating systems (RTOS). Delivered customer technical support and troubleshooting guidance, and assisted in planning, tracking, and delivering technical projects on schedule.
Education
Degrees, certifications, and relevant coursework
Frederic University
Bachelor of Science, Computer Engineering
2017 - 2022
BSc in Computer Engineering with a strong foundation in computer architecture, operating systems, embedded systems, and digital logic design. Gained programming experience in C, C++, Python, and Java, along with hardware and networking knowledge.
Cisco Networking Academy
CCNA 1, Networking
Completed CCNA 1 and CCNA 2, covering networking fundamentals and configuration basics.
Cisco Networking Academy
CCNA 2, Networking
Completed CCNA 2, continuing advanced networking topics.
Cisco Networking Academy
CISCO IT Essentials, Information Technology
Completed IT Essentials, covering fundamental IT and hardware concepts.
Cisco Networking Academy
CISCO NDG Linux Essentials, Linux
Completed NDG Linux Essentials, covering Linux operating system fundamentals.
Cisco Networking Academy
CISCO Cybersecurity Essentials, Cybersecurity
Completed Cybersecurity Essentials, covering core cybersecurity principles.
Microsoft
Microsoft SharePoint Administration, SharePoint Administration
Completed SharePoint Administration certification, covering administration of Microsoft SharePoint.
Availability
Location
CyprusAuthorized to work in
Salary expectations
Social media
Interested in hiring marina?
You can contact marina and 90k+ other talented remote workers on Himalayas.
Message marinaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
