At BrainRocket, I supported high-value players of an online casino across live chat, email, phone, and messaging apps. I handled priority deposit and withdrawal requests and created bonuses, cashback deals, and loyalty gifts tailored to players.
I also guided players through KYC verification, resolved game and payment issues, and handled account closures, limits, and self-exclusions in line with responsible gaming rules. I worked with Payments, Risk, and Compliance to support safe service while protecting the player experience.
Earlier at BrainRocket, I provided real-time chat support for account, verification, deposit, withdrawal, and technical questions. I handled incoming chats and escalated complex cases when needed.
At CFD Broker, I managed CRM and client account processes, including verification, compliance checks, retention, and reactivation. In earlier roles at CFD Broker and FX Globe, I handled payment requests and client follow-ups, and helped qualified leads progress through registration, KYC, account activation, and initial funding.
