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Kristin M Regner

@kristinmregner

Experienced customer service representative with strong billing and operations skills.

United States
Message

What I'm looking for

I seek a customer-facing role where I can leverage billing and administrative skills, work in a collaborative, fast-paced environment, and support process improvements and strong customer outcomes.

I am an experienced customer service professional with over a decade supporting high-volume call centers, insurance billing, administrative operations, and customer-facing roles. I handle sensitive customer interactions, eligibility-style screenings, appointment scheduling, and accurate case documentation while maintaining strict confidentiality.

I have worked remotely and on-site across industries including portable storage, insurance billing, retail, food service, and vehicle purchasing, and have managed scheduling, billing, vendor relations, and training of new hires. My strengths include multitasking, problem-solving, effective communication, and delivering compassionate service to diverse populations.

I am punctual, detail-oriented, and comfortable in fast-paced environments where I maintain quality and compliance metrics. I seek opportunities where I can apply my customer service, administrative, and operational experience to support teams and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Sitel Group logoSG

Customer Service Representative

Sitel Group

Jul 2021 - Apr 2022 (9 months)

Handled high-volume inbound billing calls as an unlicensed billing agent for Liberty Mutual, verified customer information, updated account details, and met call quality and productivity metrics.

Education

Degrees, certifications, and relevant coursework

Miramar College logoMC

Miramar College

High School Diploma, General Studies

2010 - 2016

Attended Miramar College between 2010 and 2016; coursework completed toward a High School Diploma timeframe while taking college-level classes.

HA

Horizon Christian Academy

High School Diploma, General Studies

2010 - 2010

Completed High School Diploma at Horizon Christian Academy in 2010.

Tech stack

Software and tools used professionally

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Kristin M Regner - Call Center Representative - Smartbox Portable Storage & Moving | Himalayas