Kristin M Regner
@kristinmregner
Experienced customer service representative with strong billing and operations skills.
What I'm looking for
I am an experienced customer service professional with over a decade supporting high-volume call centers, insurance billing, administrative operations, and customer-facing roles. I handle sensitive customer interactions, eligibility-style screenings, appointment scheduling, and accurate case documentation while maintaining strict confidentiality.
I have worked remotely and on-site across industries including portable storage, insurance billing, retail, food service, and vehicle purchasing, and have managed scheduling, billing, vendor relations, and training of new hires. My strengths include multitasking, problem-solving, effective communication, and delivering compassionate service to diverse populations.
I am punctual, detail-oriented, and comfortable in fast-paced environments where I maintain quality and compliance metrics. I seek opportunities where I can apply my customer service, administrative, and operational experience to support teams and improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Smartbox Portable Storage & Moving
May 2022 - Dec 2025 (3 years 7 months)
Answered high-volume customer calls and emails, handled scheduling and billing for portable container rentals, and coordinated with local warehouses to resolve customer issues while maintaining confidentiality and service quality.
Supervised and supported school-aged children in a structured environment, communicated with families and staff, and ensured compliance with safety and organizational policies.
Customer Service Representative
Sitel Group
Jul 2021 - Apr 2022 (9 months)
Handled high-volume inbound billing calls as an unlicensed billing agent for Liberty Mutual, verified customer information, updated account details, and met call quality and productivity metrics.
Managed fast-paced restaurant operations including staff supervision, register operations, customer service, and maintaining drive-thru inventory and cleanliness to uphold company standards.
Sales Associate / Cashier
Marshalls
Sep 2019 - Jul 2020 (10 months)
Operated registers, assisted customers with purchases and returns, maintained merchandising and inventory in the Home department, and supported fitting room operations.
Vehicle Purchasing Agent
Pick N Pull
May 2016 - Jul 2019 (3 years 2 months)
Purchased vehicles from vendors and salvage sources, processed title and registration paperwork for the Washington State Department of Licensing, coordinated pickups, and trained new hires.
Sales Associate / Cashier
Marshalls
Nov 2012 - Apr 2016 (3 years 5 months)
Performed cashier and customer service duties, managed inventory and displays in the Home department, and supported multi-location transfer and restocking operations.
Administrative Assistant
AA OK
Jun 2008 - Aug 2015 (7 years 2 months)
Produced customer invoices, managed accounts receivable and deposits, and handled scheduling and administrative tasks to support business operations.
Grocery Bagger / Staff
AA OK
Aug 2010 - Sep 2012 (2 years 1 month)
Bagged groceries, trained new baggers, retrieved carts, stocked aisles, and assisted with event setup and food service as needed to support store operations.
Education
Degrees, certifications, and relevant coursework
Miramar College
High School Diploma, General Studies
2010 - 2016
Attended Miramar College between 2010 and 2016; coursework completed toward a High School Diploma timeframe while taking college-level classes.
Horizon Christian Academy
High School Diploma, General Studies
2010 - 2010
Completed High School Diploma at Horizon Christian Academy in 2010.
Availability
Location
Authorized to work in
Job categories
Skills
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