Kristine Baghdavadze
@kristinebaghdavadze
CRM & VIP account professional driving retention, VIP engagement, and lifecycle value in iGaming.
GeorgiaWhat I'm looking for
I’m a CRM and VIP management professional with 5+ years of experience in the iGaming industry, specializing in customer retention, VIP engagement, player segmentation, lifecycle management, and operational excellence. I focus on analyzing player behavior, executing targeted retention initiatives, and building strong VIP relationships to improve customer lifetime value, engagement, and business performance.
In my current role as a VIP CRM & Account Manager at LuckySlots (01/2026–Present), I manage a portfolio of high-value VIP players through personalized relationship management and engagement strategies. I monitor deposits and behavioral KPIs to spot retention and growth opportunities, run CRM campaigns and loyalty/bonus initiatives, segment customers to improve campaign effectiveness, and collaborate across CRM, Payments, Customer Support, and Operations to optimize the customer journey. Previously, I worked as a Performance Assessment Specialist at Evolution Georgia (04/2023–04/2026), performing compliance and performance assessments, producing detailed stakeholder reports, and managing investigations and case documentation through Jira.
Experience
Work history, roles, and key accomplishments
VIP CRM & Account Manager
LuckySlots
Jan 2026 - Present (5 months)
Managed a portfolio of high-value VIP players using personalized CRM and relationship management to support retention, VIP activation, and reactivation. Monitored behavioral and deposit KPIs, executed targeted loyalty/bonus campaigns, and provided stakeholder reporting to improve engagement and customer lifetime value.
Performance Assessment Specialist
Evolution Georgia
Apr 2023 - Apr 2026 (3 years)
Conducted compliance and performance assessments across iGaming operations by reviewing operational and customer-impact data to identify risks and improvement opportunities. Produced management reports, managed investigations via Jira, and coordinated corrective actions with Operations, Risk, and Management teams.
Customer Support Specialist
Evolution Georgia
Jan 2021 - Jan 2023 (2 years)
Provided customer support in a high-volume iGaming environment via live chat, email, and ticketing. Handled account verification and related inquiries, escalated suspicious cases, and collaborated with internal teams to resolve customer issues.
Translator
Digital Voice
Sep 2018 - Mar 2021 (2 years 6 months)
Translated and edited TV show and movie scripts from English to Georgian, ensuring content accuracy and readability for the target audience.
Education
Degrees, certifications, and relevant coursework
TBC Academy
iOS Development
2025 - 2026
Studied iOS Development at TBC Academy from 2025 to 2026.
Vilnius University
International Relations and Politics
2019 - 2020
Studied International Relations and Politics at Vilnius University from 2019 to 2020.
Ivane Javakhishvili Tbilisi State University
International Relations
2016 - 2020
Studied International Relations at Ivane Javakhishvili Tbilisi State University from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
Skills
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