Zurabi Lomtadze

Handling incoming mail, supporting and interacting with English speaking clients, resolving disputable situations, and providing product counselling. Achieved an average of 40 mails per hour and an average QC score of 94/100.

Managed VIP casino players and maintained long-term relationships. Conducted outbound calls to acquire and retain high-value players, managed a player portfolio generating $200k–$550k in monthly deposits, and maintained engagement with 100-400 active depositing players.

Delivered exceptional service to clients as a tour operator.

Taking care of salary tax, pensions, documentation for single PE services, ordering materials according to needs for inventory , expenses of materials , invoices, bank transfers

Managed and coordinated all Rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. Planned, developed, implemented, and evaluated the quality of guest rooms, striving to improve guest satisfaction and maximize financial performance.

Worked closely with the Sales & Marketing team to develop a strategic sales plan. Managed the department to meet and exceed budget, monitored revenue variance, negotiated terms for events, and ensured excellent guest and customer care.

Met and exceeded customer satisfaction by complying with company standards. Oversaw tasks such as check-in, check-out, answering the phone, bedroom allocation, printing reports, and supporting the Front Office Manager.

Completed compulsory military service.

Bachelor's degree in Tourism and Travel Services Management from Kutaisi University, completed in 2021.