Mariam Dardzulidze

Managed a portfolio of high-value players, strengthening retention and lifetime value through personalized engagement strategies. Analyzed player behavior using Qlik, Tableau, and MetaBase to identify churn risks and revenue opportunities.

Processed player deposits and withdrawals using Shufti while ensuring full compliance with AML and KYC requirements. Investigated and resolved payment-related issues, improving transaction flow and customer satisfaction.

Provided live chat support in a fast-paced iGaming environment, delivering timely and solution-focused assistance to players. Performed KYC verification and fraud prevention checks in line with internal policies.

Supported clients with financial services, account management, and product-related inquiries in a professional banking environment. Ensured compliance with banking regulations and internal operational policies.

Hosted live casino games while maintaining high presentation, compliance, and operational standards. Delivered engaging and professional player experiences in a live customer-facing environment.

Pursued a Bachelor's Degree in Sociology, gaining analytical and research skills applicable to understanding player behavior and market trends.