Luka Onezashvili

Managing 250-300 players across 13 different brands. Developed and executed targeted marketing campaigns to drive engagement and revenue, and performed financial and behavioral analysis.

Managing 200-250 clients, ensuring exceptional service. Developed and executed targeted marketing campaigns, performed financial and behavioral analysis, and acted as primary point of contact for client inquiries.

Assisted users with deposit/withdrawal on chats/emails, managed a team of 8 employees, made decisions on complicated cases, investigated frauds, reviewed old Jiras, and sent outbound emails.

Assisted users with deposit/withdrawal on chats/emails, reviewed bank statements, and investigated frauds on the platform.

Managed 120-150 clients, ensuring exceptional service and satisfaction. Developed and executed targeted marketing campaigns, performed financial and behavioral analysis, and acted as primary point of contact for client inquiries.

Assisted and handled player's inquiries via chats, emails, and calls on 6 different platforms.

Worked as a receptionist, night auditor, and supervisor at Holiday Inn Tbilisi.

Worked as a bellboy and concierge at Holiday Inn Tbilisi.