KETEVAN Imnadze

I am a results-driven leader with extensive experience in the iGaming and sports betting sectors, specializing in account management leadership. My career has been marked by a commitment to driving client success through the optimization of CRM strategies and reactivation services. I have a proven track record of leading high-performing teams and building strong relationships within the operators' department. My passion for leveraging data to inform decisions has consistently improved operational efficiency and enhanced user experiences.

In my current role as VIP Hosting/Account Management Supervisor at Focus Solutions Centre, I lead a team of VIP Hosts and Account Managers, aligning our service objectives with business goals and operational KPIs. I analyze customer behavior and market trends to develop personalized retention campaigns, which have significantly improved user engagement. My collaborative approach with marketing and product teams has streamlined processes and optimized workflow efficiency, while my focus on performance metrics has driven improvements in service delivery and user satisfaction.

Throughout my career, I have spearheaded various data analysis initiatives to support strategic decision-making, including market fit analysis and competitor benchmarking. My leadership philosophy is rooted in fostering a growth-oriented environment, where I provide tailored feedback and set development goals to enhance team capabilities. I am eager to bring my expertise in account management and client relationship building to a fast-paced, people-first organization.