Open to opportunities

Kristina Van-Him

@kristinavan-him

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Aspiring IT support professional transitioning from manufacturing with strong troubleshooting and communication skills.

United States

Message

What I'm looking for

I seek an entry-level Help Desk/IT Support role in a collaborative, process-oriented team where I can apply troubleshooting skills, learn network and security practices, and grow into a technical operations role.

I am an aspiring IT support professional currently pursuing an AAS in Network Operations & Systems Security with a 4.0 GPA, transitioning from hands-on manufacturing roles into entry-level IT. I bring practical experience troubleshooting hardware and production systems, maintaining accurate technical documentation, and training new staff.

At Ball Corporation and Toray Composites America I served as a subject-matter expert and trainer, drafted SOPs, calibrated and maintained machines, and performed quality inspections while tracking production data. I have foundational technical skills in Windows OS, basic Linux, networking (TCP/IP, DNS, DHCP), cybersecurity fundamentals, and PC hardware/software troubleshooting.

I am seeking an entry-level Help Desk or IT Support role where I can apply my technical aptitude, effective communication, and process-driven mindset to resolve issues, support end users, and contribute to a stable, security-focused IT environment.

Experience

Work history, roles, and key accomplishments

Production Technician III

Toray Composites America

Oct 2023 - Oct 2023 (0 months)

Operated composite manufacturing equipment, tracked production data, conducted quality checks, and supported basic system troubleshooting to maintain production flow.

Equipment Operation Troubleshooting SOPs & Compliance Remote Tools

BodyMaker II

Ball Corporation

Nov 2021 - Sep 2023 (1 year 10 months)

Maintained and calibrated 18 production machines, trained new staff, and managed materials, data entry, and production audits to ensure operational reliability.

Training Data Entry Auditing Documentation Quality Control

Production Specialist

Toray Composites America

Feb 2018 - Nov 2021 (3 years 9 months)

Served as SME for new hire training, drafted SOPs, used production software, and performed inspections to ensure compliance and process consistency.

Training SOP Development Inspections & Compliance Quality Assurance Process Improvement

Education

Degrees, certifications, and relevant coursework

Clover Park Technical College

Associate in Applied Science, Network Operations & Systems Security

Grade: 4.0 GPA

Pursuing an Associate in Applied Science in Network Operations & Systems Security with a 4.0 GPA; coursework and hands-on labs focused on networking, systems security, and troubleshooting.