I am a customer experience and operations professional with over 8 years of experience driving client excellence. Throughout my career, I have developed a deep understanding of clients' needs and have ensured their satisfaction through targeted communication and trainings. I have worked in various industries and have consistently delivered exceptional results.
In my most recent role as a Customer Success Coordinator at Vimly Benefit Solutions, a leading insurance technology SaaS company, I partnered with active and retired firefighters to manage their benefits suite and ensure satisfaction at every touchpoint. During my two-year tenure, I increased customer satisfaction through best-in-class onboarding and targeted communication. I was recognized as a high performer and have a proven track record of success in a 100% remote environment.
I excel in areas such as customer experience, client relations and retention, data analysis and insights, project management, strategic communications, marketing and sales strategy, training and onboarding, and team management and mentorship. I have successfully managed post-acquisition onboarding and led end-to-end client onboarding, guiding clients' successful transition from previous providers through subject matter expertise and continued proactivity.
