AGAmber Ghnaimat
@amberghnaimat
Customer Success Specialist with a passion for child well-being.
United StatesWhat I'm looking for
I am a dedicated Customer Success Specialist with a strong background in customer service, education, and administration. My experience spans various roles where I have successfully increased customer retention and resolved inquiries effectively. I pride myself on my excellent communication skills and my ability to collaborate with diverse teams to achieve common goals.
In my current role as a Business Development Manager at CallRevu, I generate new business opportunities through proactive outreach and maintain strong relationships with clients. Previously, I served as a District Executive Administrative Assistant, where I streamlined administrative tasks and contributed to various projects that enhanced operational efficiency. My passion for child well-being drives my commitment to ensuring that every interaction with clients is positive and impactful.
Experience
Work history, roles, and key accomplishments
Business Development Manager
CallRevu
Sep 2023 - Present (1 year 10 months)
Generated appointments and new business opportunities through proactive outbound prospecting activities, making 60-70 calls a day. Collaborated closely with the sales and marketing teams to optimize lead generation strategies and campaigns.
District Executive Administrative Assistant
El Paso County School District 49 HR Dept.
Jun 2021 - Aug 2023 (2 years 2 months)
Compiled and updated HR databases to generate reports and identify retention trends. Utilized Excel, Word, and Google Workspace proficiently to streamline administrative tasks and optimize workflow efficiency.
Customer Success Specialist
Mystery.Org
Jan 2021 - Sep 2021 (8 months)
Oversaw an average of 1200 renewal schools and answered high volumes of customer inquiries, increasing customer renewals by 10% through proactive monitoring of client satisfaction. Provided personalized training and support to empower new customers to fully utilize the platform.
Academic Director
Brain Zone Tutoring Center
Oct 2018 - Jan 2020 (1 year 3 months)
Increased customer retention rate by 20% through proactive engagement and personalized account management. Acted as the primary point of contact for inquiries, concerns, and feedback from students and parents.
Education
Degrees, certifications, and relevant coursework
CFCalifornia State University Fullerton
Bachelor of Science, Child & Adolescent Development
Focused on the educational setting, gaining insights into child and adolescent development. This program provided a strong foundation in understanding the growth and learning processes of young individuals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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