Kristina Dimitrijevic

As an E-Commerce Operations Specialist, I streamline processes and drive operational excellence in B2B environments. My role involves optimizing workflows, managing key accounts, and ensuring collaboration across teams to deliver value. I leverage data-driven insights to implement scalable solutions and monitor KPIs to track performance.

In my role as Client Services Manager, I led strategy calls and collaborated with departments on new contracts and services. I maintained records of client interactions and focused on delivering exceptional client experiences while monitoring satisfaction levels.

As a CSA and Executive Assistant, I established client expectations and managed onboarding for new Executive Assistants. I created project plans, managed schedules, and developed SOPs to support a rapidly expanding startup.

In my role as Executive Assistant, I oversaw hotel amenities and provided support for various projects. I assisted the General Manager with responsibilities, managed payroll, and collaborated with departments to enhance communication and performance.

As a Guest Experience Representative, I developed proficiency in Front Office systems and was recognized for exceptional service in guest satisfaction surveys. I cross-trained in Front Desk operations and contributed to achieving high check-in scores.

Studied Criminal Law, focusing on legal principles and the justice system.

Completed a Graphic Design Certificate, gaining skills in visual communication and design.