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Kristen Pollock

@kristenpollock

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I streamline field operations, vendor logistics, and customer service for high-volume service businesses.

United States

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What I'm looking for

I’m actively exploring opportunities in customer service, installation management, or administration where I can streamline workflows, coordinate vendors and teams, improve client experiences, and use digital and AI tools to reduce errors and overhead.

At LeafFilter Gutter Protection, I managed end-to-end field operations for a high-volume regional market, connecting sales, independent installation crews, and residential clients to keep projects moving smoothly.

I directed scheduling, inventory, contractor onboarding, credential verification, job costing, payroll, and field expenditures. I also streamlined digital job-closing workflows to reduce the time between project completion and invoicing.

Across healthcare, bookkeeping, and service businesses, I’ve built reliable administrative systems, managed complex schedules, protected sensitive information, and supported accurate payroll and financial reporting. At Citrus Plus, I implemented ServiceM8, Xero, and Box while leading dispatch, inventory, customer communications, and a full brand refresh.

I also bring a creative side through Art by KP, where I create visual art, promote events through social media, and develop promotional materials. I’m actively exploring opportunities where I can improve customer service, installation management, or business administration with practical systems and AI-enabled efficiency.

Experience

Work history, roles, and key accomplishments

Current

Artist

Current

Art by KP

Oct 2008 - Present (18 years)

Visual Artist. Graphite, charcoal, and acrylic mediums. Portrait style pieces and abstracts with a sense of drama that is meant to evoke emotions.

Shows and events:
Lipstik and Bullets Salon- San Jose, CA
Arte della Piazza, In Little Italy- San Jose, Ca
Campbell's Second Saturday art walks- regular participant.
Betwixt and Between: the Edge of Chaos show at the Usuals, San Jose, CA-November - De

Installation Manager

LeafFilter Gutter Protection

Apr 2022 - Oct 2025 (3 years 6 months)

Managed end-to-end field operations, contractor networks, and multi-site project logistics for a high-volume regional market. Served as the central command point bridging sales, independent installation crews, and residential clients to ensure seamless project execution, safety compliance, and maximum profitability.

-Operations & Logistics: Directed daily scheduling, inventory control, and multi

Administrative Assistant

LeafFilter Gutter Protection

Apr 2019 - Apr 2022 (3 years)

-Cross-Functional Operations: Served as the central operational bridge between sales executives, field installation teams, and residential customers to guarantee a seamless service experience.

-Financial Closure: Spearheaded the high-volume weekly operational closing process, collecting completed work orders and customer payments to ensure punctual contractor payroll distribution.

-Priority Mana

Administrative Assistant

Azule Staffing (a Contractor at El Camino Hospital)

Feb 2019 - Mar 2019 (1 month)

Managed high-volume department scheduling, compliance administration, and operational coordination for a major regional healthcare facility. Selected by Azule Staffing to serve as the administrative anchor for a team of 80+ medical personnel, ensuring strict alignment with labor laws, data privacy standards, and hospital workflows.

-Workforce Scheduling: Utilized Centricity eTime to build, monito

Bookkeeper & Financial Data Specialist

Dash Data, Inc.

Nov 2017 - Mar 2019 (1 year 4 months)

Executed core accounting functions, financial reporting, and secure digital data management for corporate clients. Balanced precise ledger maintenance with large-scale document migration projects, ensuring total accuracy and strict adherence to federal data privacy standards.

-Financial Ledger Management: Performed full-cycle bookkeeping duties, including balancing general ledgers, processing jou

Business Manager

Citrus Plus - Carpet Tile and Upholstery Cleaning

Feb 2015 - Oct 2018 (3 years 8 months)

Engaged customers through phones, text, and email to determine their needs, suggested other services, and scheduled appointments.
Dispatched crews to best meet the needs of the company and each customer's appointments by utilizing time Orchestrated day-to-end business operations, financial infrastructure, and brand strategy for a regional service provider. Managed the full lifecycle of client acqu

Client Relations Business Development Financial Reporting

Marketing & Advertising Assistant

Alain Pinel Realtors

Mar 2014 - Aug 2014 (5 months)

Coordinated the end-to-end production of high-volume print advertisements, marketing collateral, and digital asset libraries for a luxury real estate brokerage. Balanced creative visual selection with data-driven research and system organization to support multi-office marketing campaigns.

-Asset Library Architecture: Engineered a comprehensive filing protocol and inventory system for the company

Office Manager/ Administrative Assistant

Carroket, Inc.

Apr 2011 - May 2013 (2 years 1 month)

Orchestrated comprehensive office operations, human resources administration, and cross-functional project management for an innovative business ecosystem. Served as the central strategic partner to executive leadership by auditing compliance protocols, tracking financial metrics, and boosting internal productivity.

-HR Compliance & File Governance: Conducted strict information management and aud

Assistant Store Manager

Aaron Brothers

Apr 2011 - Aug 2012 (1 year 4 months)

Utilized knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, training and development, hiring practices, conflict resolution, and coordination of people and resources.

Retail Operations & Leadership: Exercised strategic planning and resource allocation to direct store operations,

Sales Team Leader- Textiles

IKEA

Aug 2003 - Jan 2010 (6 years 5 months)

Led daily floor operations, talent development, and guest relations for a high-volume department within a major global retail ecosystem. Acted as a strategic cross-functional leader by managing full-cycle human resources administration, employee scheduling, and corporate policy compliance to maximize sales goals and team performance.

-Workforce Scheduling & Talent Allocation: Engineered and manag

Senior Sales Associate

Calico Corners - Calico Home

Jun 1998 - Aug 2003 (5 years 2 months)

Interim Store Leadership: Successfully assumed full operational and store management responsibilities during a 3-month management vacancy, maintaining team performance and workflow continuity.

Revenue Generation: Partnered directly with high-value design clients on a consultative basis, driving repeat business that contributed to a 50% revenue increase over 3 years.

Vendor Logistics: Coordinated

Store Manager

The Video Store

Feb 1992 - Jun 1998 (6 years 4 months)

Received internal promotion from store clerk to store manager.
Oversaw ordering of films.
Preformed collections of overdue rentals
Maintained vendor and client files.
Trained new clerks