Open to opportunities

Jason Chen

@jasonchen2

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Operations leader driving process improvements, inventory accuracy, and sales growth.

United States

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What I'm looking for

I seek an operations role where I can improve processes, drive inventory and data accuracy, lead cross-functional teams, and deliver measurable cost and sales improvements within a collaborative, growth-oriented company.

I am an operations-focused professional with experience improving sales workflows, inventory accuracy, and cross-functional coordination across retail and manufacturing environments.

At Deluxe Annie Aesthetic, I updated SOP training, led onboarding to Zenoti, and implemented process changes that increased average daily sales by 50% while maintaining a 4.9 Yelp rating through customer-facing support in Mandarin and English.

As Operations Manager at Patio Renaissance, I created SOPs, managed 100+ dealer accounts, negotiated vendor pricing to drive 13% profit growth, and used data to optimize factory operations and reduce SKUs by 19%.

Earlier roles include inventory and data management at Macy's where I maintained Blue Yonder reports, migrated millions of SKUs, resolved data inconsistencies with JIRA, and improved inventory accuracy by 15%; I also founded Divers.Art to fund community impact initiatives.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Deluxe, Annie Aesthetic

Oct 2025 - Present (5 months)

Supported SOP video training and in-person onboarding for Zenoti, implemented continuous improvements in sales workflows that increased average daily sales by 50%, and maintained inventory and shipment processes while resolving system issues.

Zenoti SOP Development Loom Process Improvement Inventory Management Troubleshooting Customer Service

Current

Real Estate Salesperson

Current

Independent

May 2025 - Present (10 months)

Licensed real estate salesperson (exam passed May 2025) seeking brokerage opportunities to begin client representation and property transactions.

Client Acquisition Property Transactions Sales Regulatory Compliance

Operations Manager

Patio Renaissance

Jun 2024 - Oct 2025 (1 year 4 months)

Developed SOPs, managed 100+ dealer accounts, negotiated vendor pricing to achieve 13% profit growth, optimized cross-border factory operations, and reduced SKUs by 19% while improving inventory turnover by 25%.

SOPs Excel CRM Supply Chain Optimization Cost Management

Inventory/Data Associate

Macy's

Aug 2022 - Feb 2024 (1 year 6 months)

Maintained inventory reports for 25 DCs using Blue Yonder, migrated over 5 million SKUs from AnaPlan, resolved 200+ data inconsistencies with JIRA, and improved inventory accuracy by 15% through cross-functional audits.

Blue Yonder Anaplan Jira ERP Data Migration demand planning Cross Functional Collaboration

CEO and Distributor

Divers.Art

Dec 2018 - May 2023 (4 years 5 months)

Operated art distribution business and used sales revenue to fund distribution of $8,784 in color correction glasses to underprivileged students while promoting contemporary art awareness.

Sales Distribution Fundraising Community Outreach Marketing Program Management

Freelance DJ

Freelance

Jun 2019 - May 2022 (2 years 11 months)

Provided DJ services for events across Atlanta from 2019–2022, managing event logistics, playlists, and client communication.

Event Management Client Relations Logistics

Education

Degrees, certifications, and relevant coursework

Emory University Goizueta Business School

Bachelor of Business Administration, Business Administration

Grade: 3.7/4.0

Completed a Bachelor of Business Administration with concentrations in Organizational Management, Information Systems, and International Business, graduating in May 2022 with a 3.7 GPA.