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Kristelle Finnikin

@kristellefinnikin

Detail-oriented Virtual Executive Assistant delivering calendar, client support, and CRM-backed operations for fast-moving teams.

Jamaica

Message

What I'm looking for

I’m seeking a remote Executive or Virtual Assistant role where I can manage calendars, inboxes, and client communications end-to-end. I want to support a busy founder or team with dependable admin execution and CRM-backed organization.

I’m a detail-oriented Virtual Executive Assistant who helps busy founders and teams stay organized and responsive. I manage calendars, own inbox workflows, and keep client communications moving with clarity and consistency.

Across aesthetics, retail, and logistics, I’ve handled appointment scheduling, email and live chat support, and accurate record-keeping in CRM and booking systems. I’m especially confident supporting retention through follow-ups, confirmations, and documentation that keeps operations running smoothly.

In remote customer support roles, I managed day-to-day administrative workflows, resolved shopper questions, and supported order assistance and tracking. I also organize social media content and contribute short-form video content using Canva.

Currently, I’m pursuing a Bachelor of Science in Business Administration and completing Google/Coursera project management coursework. I’m known for learning new tools and workflows quickly, and I’m seeking a remote Executive or Virtual Assistant role where I can reliably support execution and customer success.

Experience

Work history, roles, and key accomplishments

Customer Support Rep & Aesthetic Asst

Skillful Touch Aesthetic Clinic

Oct 2025 - May 2026 (7 months)

Managed inbound client inquiries via phone, email, and live chat for a fast-paced aesthetics clinic. Scheduled appointments and maintained client treatment/contact records while supporting daily clinic operations.

Customer Support Client Communication Phone Support Email Support Live Chat Support Appointment Scheduling Record keeping Administrative Coordination

Client Relations Officer & Advisor

The Face Place Institute of Aesthetics

Jul 2025 - Sep 2025 (2 months)

Owned client communication from scheduling and confirmations through follow-up for prospective and enrolled students. Managed CRM/business records and supported lead nurturing via enrollment reminders and objection handling around cost, timing, and program fit.

Client Communication Scheduling Confirmations CRM Management Lead Nurturing Email Communication Objection Handling Customer Support Customer Retention

Virtual Assistant & Customer Support

JA Deals

Aug 2024 - Oct 2024 (2 months)

Managed calendars, email correspondence, and day-to-day administrative workflows for the business. Provided customer support and order assistance, and supported social media content creation using Canva.

Calendar Management Email Management Administrative Support Customer Support Order Assistance Customer Service Short form Video Content Canva

Customer Support & Order Management

Add To Cart Couriers

Dec 2023 - Apr 2024 (4 months)

Handled customer delivery inquiries and order tracking requests by coordinating between customers and the logistics team. Maintained accurate order, invoice, and package-handling records to support daily operations.

Customer Support Order Tracking Logistics Coordination Order Records Record keeping

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

Bachelor of Science, Business Administration

2026 -

Starting in September 2026, pursuing a Bachelor of Science in Business Administration. Enrolled as of full acceptance for the upcoming program term.

Google/Coursera

Coursework/Professional Education, Project Management & Business Communication

Currently completing project management and productivity-focused coursework. Topics include Google Sheets (beginner to advanced), Microsoft Excel basics, virtual assistant productivity, time management, business communication in remote work, storytelling, business writing, and technical writing.