Open to opportunities

Yolanda Hare

@yolandahare

Message

Detail-oriented virtual assistant specializing in logistics coordination and executive support.

Jamaica

Message

What I'm looking for

I seek a long-term virtual assistant role with a supportive remote team where I can manage executive/admin tasks, optimize logistics, and improve operational efficiency.

I am a self-motivated virtual assistant with over 4 years supporting U.S.-based companies in logistics coordination, administrative support, and customer service. I excel at calendar management, shipment tracking, CRM workflows, and clear client communication, delivering accurate, timely results in remote environments.

I have proven experience managing executive calendars, resolving 100+ daily customer inquiries, and maintaining confidential records. I bring strong Microsoft Office and remote-tool proficiency, a disciplined home office setup, and a commitment to long-term partnerships that improve operations and client satisfaction.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Kenroy Hot Spot

Oct 2023 - Jul 2025 (1 year 9 months)

Managed executive calendars, meetings, and high-volume emails while coordinating vendor communication and tracking customer concerns to ensure smooth remote operations. Created accurate documentation and reports, handling confidential information with discretion.

Calendar Management Reporting Documentation Confidentiality Google Workspace Microsoft Office Remote Collaboration Time Management

Customer Service Representative

Itel BPO

Mar 2022 - Oct 2023 (1 year 7 months)

Resolved 100+ daily inquiries for the Kroger account, communicating with U.S. clients and carriers to ensure timely delivery and account updates while maintaining accurate shipment and service records and meeting KPIs.

Customer Support Shipment Tracking Communication Data Entry KPIs Conflict Resolution Microsoft Office Remote Tools

Education

Degrees, certifications, and relevant coursework

UCC Academy

Associate Degree, Logistics & Supply Chain Management

2018 - 2020

Completed an Associate Degree in Logistics & Supply Chain Management focusing on logistics coordination, shipment tracking, and supply chain fundamentals.