KK

Open to opportunities

Kristal Kellock

@kristalkellock

I improve wellbeing through health coaching, client success, and wellness operations.

What I'm looking for

I'm seeking remote, hybrid, or UK-based opportunities in health coaching, customer success, wellbeing programmes, client experience, and holistic health, where I can support behaviour change, preventative healthcare, and exceptional customer journeys.

I've led customer success, research and development, and customer service at Cera Thrive, educating customers on health, wellness, and product use while supporting product development, community engagement, and partner relationships.

Previously, I managed B2B operations at KIKO Vitals and client experiences at Expand Health, where I guided onboarding, built personalised customer journeys, supported longevity therapies, and helped clients work toward their health and wellness goals. I'm a certified health coach passionate about evidence-based education, behaviour change, holistic wellness, and exceptional client experiences.

Experience

Work history, roles, and key accomplishments

CE

Current

Research & Development and Customer Service Manager

Current

Cera

Jan 2025 - Present (1 year 7 months)

Led customer success and support across multiple channels, educated customers on health and wellness, and researched trends in nutrition and longevity to support product development.

Customer Experience Customer Success Health Education R&D Process Optimization Community Engagement Content Creation Email Marketing Social Media

Education

Degrees, certifications, and relevant coursework

UW

University of the Witwatersrand

Bachelor of Science, Geography and Archaeology

Pursued a Bachelor of Science with majors in Geography and Archaeology.

IN

Institute for Integrative Nutrition

Certified Health Coach, Health Coaching

Completed the Health Coach Training Program and earned certification as a Health Coach, with a specialisation in hormone health.

UW

University of the Witwatersrand

Bachelor of Science with Honours, Environmental Studies

Completed a BSc Honours in Environmental Studies.

KC

Kingsmead College

National Senior Certificate, General Studies

Earned the National Senior Certificate (IEB).

Tech stack

Software and tools used professionally

Shopify

HubSpot

Google Workspace

Canva

Klaviyo

Availability

Open to opportunities

Location

South Africa

Authorized to work in

Job categories

Health Coach Customer Success Manager Client Experience Manager Operations Manager Wellness Coach Community Manager Research And Development Manager Project Coordinator Event Manager Health Coaches Health And Wellness Coach Health And Wellness Coaching Health and Wellbeing Coach Clinical Health Coach Healthcare Coach Health And Fitness Coaching Health Performance Coach

Interested in hiring Kristal?

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