Samantha Cox
@samanthacox
Customer operations and care coordination specialist driving retention and operational efficiency.
United KingdomWhat I'm looking for
I am a customer operations and care coordination professional with 5+ years supporting startup and growth-stage healthtech and wellness companies in remote, fast-paced environments.
I manage end-to-end client journeys as a primary point of contact, coordinating complex scheduling workflows, billing and payments, and stakeholder relationships across clinicians, coaches, labs, and internal teams.
I have improved client retention and operational reporting by tracking attendance, optimising processes, and contributing to client portal enhancements alongside development teams.
Highly organised, empathetic, and process-driven, I deliver high-touch client support across email, phone, messaging, and portal channels while using tools like Acuity Scheduling, Stripe, Asana, and various CRMs to streamline operations.
Experience
Work history, roles, and key accomplishments
Clinical Care Manager
GritWell
Jan 2021 - Present (4 years 11 months)
Manage day-to-day care operations for members in multi-month functional health programs, improving client retention and operational efficiency through coordinated scheduling, billing, and stakeholder management.
Merchandise Assistant
Style Diva
Jan 2020 - Jan 2021 (1 year)
Managed customer support across phone, email and chat and administered the Shopify website and Takealot seller portal to process orders, refunds and improve customer satisfaction.
Social Media & Marketing Manager
Mane Concept Africa
Jan 2016 - Jan 2019 (3 years)
Managed social media presence and administered the company website and online store, handling invoicing and order processing to drive brand engagement and sales.
Operations Manager
Mane Concept Africa
Jan 2016 - Jan 2017 (1 year)
Oversaw order processing, packing and delivery coordination and administered inventory using Netready to improve fulfillment accuracy and turnaround times.
Travel Expert
Flight Centre
Jan 2016 - Dec 2016 (11 months)
Quoted and booked domestic and international travel while managing client payments and banking processes to ensure accurate reservations and transactions.
Education
Degrees, certifications, and relevant coursework
TEFL South Africa
TEFL Certification, Teaching English as a Foreign Language
2019 - 2019
Completed a TEFL certification focusing on teaching English as a foreign language in 2019.
Waterfront Theatre School
ISTD Teaching Qualifications (Tap & Modern), Dance / Performing Arts
2006 - 2009
Studied performing arts with ISTD teaching qualifications in tap and modern dance from 2006 to 2009.
Waterfront Theatre School
ISTD Teaching Qualifications, Dance and Performing Arts
2006 - 2009
Completed ISTD teaching qualifications in Tap and Modern dance over a multi-year performing arts program.
Performers College
Further Education Diploma (performing arts), Musical Theatre / Dance
2004 - 2006
Studied musical theatre, dance, anatomy, and history of dance from 2004 to 2006.
Performers College
Diploma in Musical Theatre (coursework), Musical Theatre and Dance
2004 - 2006
Studied musical theatre with coursework in dance, anatomy, and history of dance.
Jeppe High School for Girls
Matric Senior Certificate with Exemption, Secondary Education
Completed Matric Senior Certificate with Exemption in 2003.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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