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@cailinfuller
Experienced fitness manager and coach focused on client success and operational excellence.
South AfricaI am a dedicated fitness manager and main coach with over five years of client-facing and customer success experience, committed to improving members' health and wellbeing. I currently oversee daily operations at a hybrid fitness facility, coach CrossFit, Hyrox and HIIT classes, provide personalised training, and resolve member enquiries to ensure excellent customer experiences.
I have a background in Human Kinetics & Ergonomics and Psychology and have led teams across multiple studios, handling administration, scheduling, staff mentoring, and progress tracking. I excel at building relationships, pragmatic problem-solving, and learning new systems to continuously improve operations and member outcomes.
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Work history, roles, and key accomplishments
PEAK SSW
May 2024 - Present (1 year 6 months)
Oversee daily gym operations and member experience, handle enquiries and complaints, and coach CrossFit, Hyrox and HIIT classes while delivering personalized training that improves member retention and satisfaction.
Move Makhanda Fitness Studio
Jul 2023 - Apr 2024 (9 months)
Managed studio administration, scheduling and suspension training coaching; trained and mentored staff to improve performance and resolved client concerns to maintain a high-quality customer experience.
The Fitness Box with Crossfit Grahamstown
Dec 2021 - Apr 2024 (2 years 4 months)
Led regular and senior-focused CrossFit classes and personal training, tailored programs to individual goals, and managed client communications, progress tracking and lesson planning to improve client outcomes.
Degrees, certifications, and relevant coursework
RUBachelor of Science, Human Kinetics & Ergonomics; Psychology
2019 - 2023
Completed a Bachelor of Science degree majoring in Human Kinetics & Ergonomics and Psychology from Feb 2019 to Nov 2023.
Matric (bachelors degree pass), Secondary Education
2014 - 2018
Completed secondary schooling with a bachelors degree pass and achieved three distinctions.
Software and tools used professionally
South AfricaYou can contact Cailin and 90k+ other talented remote workers on Himalayas.
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