Open to opportunities

Thomas Peckenpaugh

@thomaspeckenpaugh

Message

Dynamic Key Account Manager with expertise in customer relationship management.

Germany

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my skills in customer relationship management and data analytics.

I am a dynamic and results-driven Key Account Manager with over 8 years of experience in customer relationship management and operational efficiency. My proven ability to manage multifaceted projects and nurture key stakeholder relationships has allowed me to leverage data analytics to optimize strategies effectively. I have successfully improved operational processes and financial accuracy, contributing to multi-million dollar departmental growth in my previous roles.

Throughout my career, I have been committed to delivering measurable outcomes that align with corporate strategies and enhance customer satisfaction. My experience includes managing inventory control processes, overseeing recruitment efforts, and elevating business efficiency in various roles. I pride myself on my ability to foster strong relationships with stakeholders and vendors, ensuring that I meet customer demands while optimizing stock levels and minimizing waste.

Experience

Work history, roles, and key accomplishments

Assistant Manager

QuikTrip

Jun 2022 - Present (3 years)

Managed inventory control processes to ensure timely and accurate ordering, meeting customer demand while optimizing stock levels and minimizing waste. Oversaw the processing of invoices and accounts receivable, ensuring accurate product delivery and financial reconciliation.

Inventory Accounting Invoicing Accounts Receivable Financial Reconciliations Data Analytics

Admissions Counselor I

The University of Texas

Mar 2022 - Present (3 years 3 months)

Directed recruitment efforts across multiple territories, managing scheduling, marketing initiatives, and data analytics. Enhanced and sustained robust relationships with key stakeholders.

Recruitment Marketing Data Analytics Stakeholder Management Performance Metrics

Department Head/Supervisor

The Home Depot

May 2020 - Present (5 years 1 month)

Oversaw operations and elevated business efficiency for a multi-million-dollar department. Managed and guided a diverse team of full- and part-time employees.

Operations Management Team Leadership CRM Product Knowledge Vendor Management Customer Relations

Residence Director

University of MassachusettsAmherst (UMass)

Aug 2015 - Present (9 years 10 months)

Oversaw daily operations of three residence halls, accommodating approximately 600 students. Supervised a team of Graduate Assistant Residence Directors, Resident Assistants, and an Administrative Assistant.

Operations Management Team Supervision Student Safety

Residence Hall Coordinator

Illinois State University

Oct 2012 - Present (12 years 8 months)

Designed and managed a comprehensive onboarding process for staff and campus partners. Initiated efforts to optimize operational workflows across various departments.

Onboarding Workflow Optimization Facilities Management Cloud Based Platforms

Education

Degrees, certifications, and relevant coursework

Emporia State University

Bachelor of Science, Business Management

Earned a Bachelor of Science in Business Management. Gained foundational knowledge in business operations, management principles, and organizational strategies.

University of Central Missouri

Master of Science, College Student Personnel Administration

Completed a Master of Science in College Student Personnel Administration. Focused on developing skills in student support, program management, and administrative leadership within higher education settings.