Thomas Peckenpaugh

Managed inventory in a high-volume retail operation, maintaining 1–5% accuracy vs sales targets using daily sales data to forecast demand and prevent shortages. Reconciled vendor invoices with stock counts and purchase records, resolving discrepancies and ensuring accurate reporting. Scheduled and coached a shift team of 1–5, improving performance and consistency.

Managed recruitment across 2 territories (~35 schools, 102 counselors, 1,650 students each), targeting top academic performers. Maintained Slate CRM data across 70+ institutions, ensuring accurate applications, test scores, and assignments. Produced pipeline reports to guide outreach and close gaps. Created targeted content (top +5%). Improved scheduling and communication during peak periods.

Managed paint department generating ~$1M annual sales, outperforming larger departments on key metrics 4/6 months in first half-year while meeting delivery targets. Mentored a team of 4 through training and performance coaching. Trained staff on Order Up and ESVS systems, reducing order errors. Grew Pro-Customer and vendor contracts by 2%+ weekly above target.

Managed 3 residence halls (~600 students), overseeing operations, compliance, and student support. Led a team of 21 with evaluations and development planning. Migrated processes to Google Workspace pre-COVID, enabling rapid crisis response. Designed training for ~500 student staff and 60 senior staff annually. Managed $274K+ budgets, crisis response, and committees.

Built and led a team of 22 serving up to 700 students, managing hiring, onboarding, and development. Co-led a Summer Special Olympics program for 1,300+ athletes across 2 campuses. Led migration to StarRez and defined reporting structure. Standardized work order process (5,000 rooms), reducing 70%+ resubmission rate. Improved workflows, training systems, and maintenance operations.

Completed a Master of Science in College Student Personnel Administration. Focused on developing skills in student support, program management, and administrative leadership within higher education settings.

Earned a Bachelor of Science in Business Management. Gained foundational knowledge in business operations, management principles, and organizational strategies.