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Dennis Rachman

@dennisrachman

Reservation specialist in spa and restaurant hospitality, coordinating guest bookings across WhatsApp, phone, email, and online platforms.

Indonesia

Message

At Sang Spa, I handled spa reservations through WhatsApp, phone, email, and online booking platforms. I coordinated daily schedules with therapists, maintained accurate guest and payment records, and assisted with treatment recommendations and appointment scheduling.

At Cuca Restaurant, I handled guest reservations through phone, email, and social media, including WhatsApp and Instagram. I responded to inquiries, recorded special requests and preferences, and coordinated with the operations team to support guest arrivals and dining experiences.

Experience

Work history, roles, and key accomplishments

Reservation Staff

Sang Spa

Feb 2025 - Sep 2026 (1 year 7 months)

Handled spa reservations via WhatsApp, phone, email, and online platforms, assisted with treatment recommendations, and managed booking schedules. Promoted spa packages and upselling treatments to increase revenue.

Reservation Management Customer Service Upselling Administrative Support Coordination

Guest Relations Officer

Cuca Restaurant

Jan 2023 - Jan 2025 (2 years)

Handled guest reservations via phone, email, and social media, ensuring accurate details and special requests. Coordinated with operations to ensure smooth guest arrival and dining experience.

Reservation Management Guest Communication Social Media Coordination Customer Service

Front Office

Hotel Orchardz

Mar 2014 - Jan 2017 (2 years 10 months)

Managed guest check-in/out, handled reservations via phone, email, and OTAs, and resolved guest complaints. Operated PMS and processed payments accurately.

Front Office Operations Property Management Systems (PMS)Reservations Guest Relations Payment Processing Customer Service

Room Attendant

Hotel Indonesia Kempinski

Feb 2013 - Sep 2013 (7 months)

Cleaned and maintained guest rooms and public areas, replenished amenities, and ensured room readiness. Responded to guest requests and coordinated with housekeeping to maintain high hospitality standards.

Housekeeping Guest Service Attention To Detail Hotel Operations Safety Procedures